New

Customer Excellence Manager

Coca-Cola Bottling Co. Consolidated
401(k)
United States, North Carolina, Charlotte
May 26, 2026
Requisition ID: 255859 Locations: Charlotte Click here to experience a Day in the Life of our Teammates! Uncap Your Potential at America's Largest Coca-Cola Bottler - Pour Your Passion into Purpose! We're more than beverages-we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success. Career Growth: Clear pathways to advance and develop your career Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan Purpose-Driven: Create meaningful impact in the communities you serve Professional Development: Dedicated training + personalized mentorship Join us - your refreshing new chapter starts here! Job Overview The Customer Excellence Manager is responsible for communicating and partnering with production centers, warehouses, carriers, and customer locations within an assigned region; maintaining and improving customer relationships, serving as the primary point of contact, and on-site business support. This position will also work with customers to identify and implement continuous improvement initiatives and stay accountable to regional performance metrics, including but not limited to the analysis of metric data and starting conversations that promote synergies between our customer operations and Red Classic operations. Duties & Responsibilities Serves as the primary point of escalation for operational opportunities that cannot be resolved by the Customer Operations team, including but not limited to ongoing trailer par overages/shortages, lanes or location-specific improvement plans to improve on-time pick/delivery, reoccurring carrier issues, and other items requested by customer or carriers' leadership team Provides leadership and subject matter expertise on customer operation-related matters within the assigned region Monitors regional customer and carrier scorecards performance and implements process improvement initiatives to improve scorecard compliance and customer satisfaction Travels and provides on-site leadership by communicating face-to-face with production centers, warehouses, and other customer sites; whereby, areas of responsibility can span across multiple states and include 15 plus facilities Partners with internal departments including Brokerage, Asset Planning, Finance, and Field Operations to optimize service and cost for the key customer accounts Performs other duties as assigned Knowledge, Skills, & Abilities 3 to 5 years of customer service experience Warehouse experience preferred Transportation experience preferred Excellent interpersonal and communication skills Self-motivated with high accountability for personal achievement Ability to interact with customers with limited leader support Must have the ability to travel 50% of the time Must have excellent written and verbal skills Minimum Qualifications 2 years of education beyond high school in college or technical school Preferred Qualifications Bachelor's degree Knowledge acquired through 3 to up to 5 years of work experience Work Environment Office environment Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.