Customer Success Specialist Intern

Job Summary:

The Customer Success Systems Intern will support the Customer Success organization in delivering structured, compliant, and high-quality Tier 1 training assistance and product troubleshooting for the SkinPen Precision Elite device. This role focuses on enabling a multichannel support model (automated chatbot, assisted chat, and live agent escalation) by helping develop standardized troubleshooting workflows, governance compliant scripts, and customer facing support content.

The intern will work within clearly defined governance, escalation, and compliance rules to ensure all troubleshooting guidance is accurate, safe, customer friendly, and aligned with approved Product, Quality, and Clinical documentation. This position provides hands-on experience supporting customer operations in a regulated environment while contributing to improved resolution accuracy, reduced escalations, and consistent customer experiences.

• Reporting to:Executive Director, Customer Success
• Location:Remote

Responsibilities/Essential Duties:

• Assist in the development and validation of Tier 1 product troubleshooting workflows, decision trees, and diagnostic scripts
• Support creation and updating of knowledge base articles, troubleshooting flowcharts, job aids, and standardized call/chat scripts
• Help implement structured troubleshooting sequences (symptom confirmation, root cause narrowing, guided resolution, verification)
• Support chatbot and assisted chat content by validating logic paths, escalation rules, and resolution criteria
• Ensure all customer-facing guidance follows governance requirements, safety boundaries, and approved documentation
• Assist with documentation review, version control, and updates tied to product changes or recurring customer issues
• Participate in quality assurance activities, including review of troubleshooting accuracy, tone, and compliance
• Support cross-functional collaboration with Commercial IT
• Help track and analyze support performance trends to identify opportunities for workflow improvement or content optimization

Basic Qualifications:

• Foundational computer science knowledge
• Strong attention to detail and ability to follow structured processes and governance guidelines
• Strong communication skills
• Basic analytical and problem-solving skills, with interest in workflow design or systems logic
• Ability to work independently while collaborating with cross functional teams
• Comfort working with knowledge management tools, process documentation, or scripted workflows
• Willingness to learn and operate within regulated, compliance-driven environment.

Company Summary:

Revance is a global company developing, producing, and distributing industry-leading, differentiated products across aesthetics, skincare, and therapeutics. Revance drives innovation beyond convention to offer treatment options for individuals across generations. The Company's vision is to redefine excellence in aesthetics, skincare, and therapeutics through science-powered innovation, with an unwavering commitment to its providers, patients, and consumers. Revance's award-winning products are the result of robust research and development, a cornerstone for the Company, driven by renowned scientists. For more information about Revance, please visit us at www.revance.com.

This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a "qualified individual with a disability" in all aspects of the employment relationship. A "qualified individual with a disability" is "an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job."

We are an equal opportunity employer. We are a company where diverse backgrounds, experience and viewpoints are valued. Revance does not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations.