Enrollment Specialist

8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.

The Enrollment Specialist is the first point of contact for student inquiries, including telephone and walk-in, for the School of Professional Studies. Responsible for recruiting prospective students, following up with existing students for all online academic programs via telephone and email to provide program consultation and guide students through the information gathering and decision-making process of application and enrollment. Participates in appropriate recruitment and enrollment activities, including: information sessions, program knowledge sessions, one-on-one meetings with Senior Program Manager and Associate Director, Enrollment. Manage inquiries to achieve prompt contact, meet weekly application goals, and utilize approved recruitment policies/formats. Become knowledgeable about all online academic programs and processes to guide students accordingly. Understand collaborating department processes and manage daily relationships with key stakeholders. Have functional knowledge of admissions and application CRM Slate. Utilizes Salesforce to document and follow up with prospective students. Update enrollment statuses daily. Utilize dashboards as a tool for follow-up and a strategy for outreach.

This position requires a strong focus on providing exceptional customer service and creating a positive experience for a wide variety of customers, including staff and students.

Required Minimum Qualifications:

Bachelor's degree, or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.

Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

This position serves as the first point of contact for student inquiries for the School of Professional Studies and is responsible for recruiting prospective students for online academic programs. The role includes following up with prospective and current students via phone, email, and text to provide program consultation and guide them through the information-gathering, application, and enrollment process. The position also participates in recruitment and enrollment activities such as information sessions, program knowledge sessions, and one-on-one meetings with Program Management and the Associate Director of Enrollment. The incumbent is expected to manage inquiries to ensure prompt contact, meet weekly application goals, and adhere to approved recruitment policies and processes.

In addition, this role requires developing a strong understanding of all online academic programs and related processes to effectively guide students, as well as maintaining daily relationships with key stakeholders across collaborating departments. The position utilizes systems such as Slate for admissions and application management and Salesforce to document and follow up with prospective students. Responsibilities also include updating enrollment statuses daily and using dashboards to inform outreach strategies. A strong emphasis is placed on delivering exceptional customer service and creating a positive experience for a diverse group of students, staff, and stakeholders.