Senior Franchise Sales & Support Manager

The Senior Manager, Franchise Sales & Support plays a critical role in accelerating Jovie's franchise performance by delivering proactive coaching, structured consulting, and hands-on execution support across franchisee support and national sales channels. This role is designed to elevate the franchise support function from reactive issue resolution to proactive performance enablement-driving stronger execution during critical periods and increasing clarity in how transactional support is separated from higher-value coaching. In partnership with internal cross-functional teams, the Senior Manager also supports the performance of key national sales accounts and channels by strengthening franchise execution, driving adoption, and ensuring consistent outcomes across multiple service lines.

This is a Remote position available in the United States.

Responsibilities:

• Provide senior-level coaching and consulting to franchise owners to improve performance, profitability, operational efficiency, satisfaction, engagement, and alignment to the franchisor's business model

• Lead performance assessments and business reviews using KPIs, operational trends, and franchise data to identify gaps, create action plans, and drive measurable improvement

• Design and help standardize scalable support approaches (frameworks, scopes, and execution models) that can be consistently applied across franchise markets

• Strengthen communication channels and operating rhythms between franchisees and the franchisor to ensure expectations, priorities, and next steps are clear and consistently executed

• Partner with franchisees to improve execution readiness that supports stronger Back-Up Care outcomes through focused coaching and operational enablement

• Support growth and retention of national accounts by ensuring strong franchise-level execution and consistent service delivery

• Equip franchisees with focused tools and strategies to improve B2B prospecting, conversion, and local market growth

• Own and strengthen relationships with key national clients, including Bright Horizons, ensuring alignment on expectations, service delivery, and performance outcomes

• Partner with internal teams to improve clarity on routing and ownership-separating transactional support needs from proactive coaching and consulting for franchisees

Minimum Qualifications:

• Bachelor's Degree (3 years of relevant experience would be considered in lieu of applicable degree)

• 7 years of experience in franchise operations, field support, multi-unit performance coaching/consulting, sales enablement, account management, or related roles

Preferred Qualifications:

• Demonstrated success coaching business owners or multi-unit leaders to improve profitability, efficiency, and execution outcomes

• Strong ability to analyze KPIs, identify performance gaps, and develop practical action plans that drive measurable results

• Proven relationship-building skills and ability to influence without authority across diverse stakeholder groups

• Strong communication and problem-solving capabilities, including navigating complex operational issues and driving resolution

• Comfort operating in a fast-paced, growth-oriented environment while managing multiple priorities and timelines

• Some travel may be required

• Experience with business intelligence and dashboards (e.g., Qlik), franchise operational systems as applicable

• Experience with Monday.com, Halo (or similar ticketing/workflow tools)

• Proficiency in Microsoft 365 (Outlook/Email, Teams, Excel, Word, PowerPoint)

Compensation:

The annual salary for this position is between $99,000 - $110,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

This position is also eligible for bonus.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• Paid vacation, sick, holiday, and parental bonding leave
• 401(k) retirement plan
• Long-term and short-term disability insurance
• Life insurance
• Money-saving discounts and financial planning tools
• Tuition assistance and education coaching
• Caregiving support and resources for the children and adults in your family
• Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 120 hours of vacation time per year based on full-time schedule(vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Deadline to Apply:

This posting is anticipated to remain open until 5/30/2026.

Life at Bright Horizons:

At Bright Horizons, you're more than your job title -you're the difference. Whether you're nurturing a child's first steps or supporting the systems behind the scenes, your work creates real impact. We're a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future - for yourself and for others.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.