Operations Project Manager (Retrieval Ops)

The Operations Project Manager supports Cotiviti's Retrieval Operations team with new technology initiatives, triage of system issues, client onboarding, process improvement, and general day to day or larger scale projects to ensure the overall success of the department and the revenue the team supports. This role will develop and deliver progress reports, proposals, requirements documentation, etc. Will also identify and manage project dependencies and critical path and track project milestones and deliverables. This role also serves as a project lead for key initiatives.

Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics, helping to ensure the quality and sustainability of how healthcare is delivered in the United States. We work with more than 180 healthcare payers, including all of the top 25 plans in the United States, to deliver higher-performing payment accuracy, risk adjustment, quality improvement, network and clinical analytics, and consumer engagement programs. We take in billions of clinical and financial data points, analyze them, and help our clients discover ways they can improve efficiency and quality. In addition, Cotiviti supports the retail industry with audit and recovery services in order to increase efficiency and maximize profitability.

We are hiring for a Project Management role embedded within our Project Management / Process Improvement Program. While this role requires a solid foundation in traditional project management skills, we are also looking for a specific area of focus:

Executing process improvement initiatives and driving change management efforts across retrieval. We're looking for someone with:

Strong facilitation and stakeholder engagement skills.
• Critical thinking and curiosity.
• Change management experience or aptitude.
• Excellent verbal and visual communication.
• Empathy, adaptability, and a collaborative mindset.
• A self-starter attitude - someone who takes initiative and doesn't need detailed direction.
• Commitment to team culture - lifts others up, models positivity, and embraces openness.
• Brings strong analytical thinking.
• Is skilled in visual storytelling with data - able to clearly communicate insights and trends.
• Develop and deliver progress reports, proposals, requirements documentation, etc. Meet and receive feedback from project stakeholders on an ongoing basis. Identify and manage project dependencies and critical path. Track project milestones and deliverables. Serve as a project lead for key initiatives as directed.

• Work closely with sales/sales support, implementation teams and client services/account management to develop and ensure proper delivery of client expectations.
• Plan and schedule project timelines and milestones using appropriate tools. Participate in refinement of existing products, product development process and operational UAT sessions.
• Serve as a subject matter expert and resource to training, marketing, internal stakeholders and Training/QA teams as they develop and execute product and/or operational plans. Learn and execute established processes. Suggest, refine and document improvements to said established processes.
• Review and understand client contracts to ensure timely and accurate execution of deliverables.
• Completes all responsibilities as outlined on annual Performance Plan.
• Completes all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

• 1-3 years' experience in healthcare/managed care or other appropriate industry.
• Demonstrated experience managing multiple priorities and teams in a business setting against hard deadlines.
• Excellent critical problem solving, presentation, analytical and quantitative skills with excellent verbal, written, and interpersonal communication skills.
• Ability to speak and present with authority, knowledge and confidence to stakeholders and clients on behalf of the company.
• Must be able to adjust well to new situations and changing priorities and motivated and able to thrive in a fast-paced environment.
• Autonomous and solution-oriented, with a strong customer service ethic.
• Familiarity working with multiple software and data applications, including proficiency in the MS Office Suite.
• Experience with launching new products and services, healthcare data subject matter, agile methodologies and predictive modeling solutions a plus.
• Possibility for travel up to 10%.

Mental Requirements:

• Communicating with others to exchange information.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements and Working Conditions:

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
• No adverse environmental conditions expected.

Base compensation is $60K - $85K. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Date of posting: 05/27/2026

Applications are assessed on a rolling basis. We anticipate that the application window will close on 06/17/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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