New

Help Desk Technician

TEKsystems
$18.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
May 27, 2026
Description We are seeking a Help Desk Technician to support users across multiple locations statewide in a fast-paced, high-volume environment. This role provides frontline technical support for approximately 10,000 users, troubleshooting a mix of hardware, software, and connectivity issues. Overview You'll handle a variety of support requests ranging from password resets and email issues to network connectivity and device troubleshooting. The environment primarily includes Windows 10/11, Microsoft 365, and Active Directory. Responsibilities * Provide Tier 1 technical support via phone and remote tools * Troubleshoot Windows 10/11, Office 365, email, and network issues * Resolve common incidents such as password resets, connectivity problems, and hardware issues * Document and track tickets using Ivanti * Maintain strong customer service standards in a call-center environment * Meet help desk performance metrics (call handling time, availability, wrap-up time, etc.) Environment * Team of 10 help desk technicians * Ivanti ticketing and remote support tools * High-volume, metrics-driven call center Qualifications * 2+ years of help desk or service desk experience * Hands-on experience with Windows 10/11 and Microsoft 365 * Experience supporting end-user hardware and software * Familiarity with call center or ACD systems preferred * Strong troubleshooting, communication, and customer service skills Key Skills Help Desk, Service Desk, Windows 10/11, Office 365, Customer Support Job Type & Location This is a Contract position based out of Madison, WI. Pay and BenefitsThe pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Madison,WI. Application DeadlineThis position is anticipated to close on Jun 9, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.