Director, People Hub

Posting Date

The Director, People Hub is a strategic leader responsible for overseeing DaVita's HR shared services organization. This role shapes the direction of the People Hub, ensuring a seamless, high-quality "one front door" experience for teammates and leaders. The Director will lead a team of people leaders (Managers and Supervisors) and individual contributors to provide comprehensive support across operations for Talent Acquisition, Talent Management, Total Rewards, Learning & Development, and Reporting.

Scope of Work & Accountability

• Shapes the direction and leads the strategy for the People Hub functional area, focusing on scaling service delivery and leveraging technology for support and automation.

• Develops and executes a modern, scalable, and high-performing HR service delivery model that integrates self-service, automation, and intelligent case management.

• Owns the delivery of the short- to mid-term strategy for the People Hub, contributing to the broader direction of the People Team.

Complexity & Operations

• Maintains end-to-end ownership for the People Hub's portfolio of work, leading a team of professionals and people leaders providing oversight, direction, and support to ensure operational excellence.

• Establishes and monitors Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure high-quality service, accuracy, and timely resolution of inquiries.

• Oversees case management systems to ensure data integrity, privacy, and compliance with federal, state, and local regulations across all People Team processes in scope for the People Hub.

• Identifies and removes barriers and challenges to team and project success.

Influence & Strategic Thinking

• Sets strategic direction and goals for the People Hub, proactively removing obstacles to ensure the team's success.

• Works collaboratively with leaders across People Team lanes (e.g., Benefits, L&D, Talent Acquisition, D&B) to deliver on shared goals and ensure a smooth transition of work into the shared services model.

• Communicates in a compelling way that drives support and commitment from cross-functional partners and senior leadership.

• Positions messages, data, and storytelling effectively to gain buy-in and influence decision-making.

Lead the DaVita Way

• Owns the culture of the People Hub team and is accountable for ensuring a culture of belonging, accountability, efficiency, and customer focus.

• Develops leadership routines and practices that build teammate engagement with DaVita's mission and core values.

Develop Self & Others

• Attracts, develops, and retains top talent, building a high-performing team within the People Hub.

• Seeks and provides effective mentoring and coaching, actively identifying and constructively addressing teammate challenges.

• Supports teammates through leadership skill growth and decision-making.

• Continuously monitors the performance and leadership capability of the team, adjusting approaches appropriately.

• Applies own knowledge, skills, and leadership to new and unique situations.

Get the Right Stuff Done & Drive Change

• Drives continuous improvement by analyzing case data and employee feedback to identify root causes and improve efficiency in People Team processes.

• Consistently uses metrics and dashboards to track success against key targets.

• Demonstrates the ability to balance team empowerment with accountability for detail, proactively aligning resources with priorities to manage high-volume transactional activities efficiently.

• Leads change initiatives within the People Hub, including planning, communicating, and resolving challenges that arise during the transition to a shared services model.

• Empowers the team to partner cross-functionally to solve challenges and deliver innovations, leveraging AI-assisted tools (e.g., ServiceNow, Now Assist) and standardizing workflows.

Minimum Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.

• Extensive experience (7+ years) in HR operations, with a strong focus on leading shared services, or employee support functions.

• Proven ability to build teams, manage vendors, and lead organizations through operational transformation.

• Strong technical proficiency with HRIS platforms (Workday preferred) and case management systems (ServiceNow preferred).

• Strong analytical skills with the ability to use data analytics to drive decisions and improve operational performance.

• Exceptional communication, emotional intelligence, and interpersonal skills to influence and build relationships across a matrixed organization.
  
  Here is what you can expect when you join our Village:
  * A "community first, company second" culture based on Core Values that really matter.
  * Clinical outcomes consistently ranked above the national average.
  * Award-winning education and training across multiple career paths to help you reach your potential.
  * Performance-based rewards based on stellar individual and team contributions.
  * A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  * Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here
  
  Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
  
  Why wait? Explore a career with DaVita today.
  
  Go to http://careers.davita.com to learn more or apply.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Beware of Recruitment Fraud

DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.