New

Product Owner, Digital & Assisted Channels

Valley National Bank
$85,200.00 - $147,200.00 / yr
United States, New York, New York
Jul 07, 2026
Responsibilities include but are not limited to: Develop and manage the product roadmap, translating strategic objectives into prioritized requirements while balancing customer experience, business goals, risk, and operational needs. Own and optimize end-to-end digital customer journeys (acquisition through activation), identifying friction points and improving conversion, usability, and overall experience. Define and monitor KPIs (e.g., conversion, onboarding completion, activation, retention), leveraging data, customer insights, and experimentation (A/B testing) to drive continuous improvement. Lead product delivery through Agile practices by partnering with Technology and Design, managing the backlog, and ensuring high-quality execution and post-launch optimization. Collaborate cross-functionally with business, Risk, Compliance, Marketing, Operations, and Analytics to ensure solutions meet regulatory and organizational requirements. Monitor live product performance, proactively resolve issues, and ensure ongoing alignment with governance standards while capturing insights and best practices for future enhancements.