Customer Service Representative II

As a Customer Service Representative II, you will handle receipt of customer orders, resolving any missing, ambiguous or non-standard customer requirements. This will include entering orders into the business system and following up with customers regarding order changes.

This is a fully remote, Full-time position within the United States with M-F business hours.

Responsibilities:

• Work within a team with responsibility for all regions within the US for customer support

• Deliver accuracy in all phases of order entry, debits, credits and returns

• Provide flexible support to multiple duties at one time

• Learn product lines and be able to assist with any Customer Service calls to provide support

• Counsel Customers on basic information concerning return policies, availability, packaging, price and general information found on product literature

• Utilize the CAIR program for resolutions on general comments and complaints

Qualifications

• Minimum of 1 year of experience in a B2B Customer Service phone environment

• Experience documenting customer issues in detail and accountability in all tasks, ensuring follow-up on customer issues

• Computer skills including Microsoft Word and Excel experience

• Organizational skills are highly desired

• Strong written & verbal communication

• Experience with SAP is preferred

Medical Dental Vision

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