Director, Student Success and Completion

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Lone Star College-Tomball

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Founded in 1988, Lone Star College-Tomball is the third oldest college in the LSC system. LSC-Tomball offers a wide range of academic and workforce programs and is a leading college in the health sciences. LSC-Tomball is the founding college of the lifePATH program, a four-year degree for adults with cognitive disabilities. LSC-Tomball enjoys a joint library partnership with Harris County Public Library, and we offer an early college high school with the Tomball Independent School District.

Location address is 30555 Tomball Parkway, Tomball, TX 77375.

PURPOSE AND SCOPE:

The Director of Student Success and Completion provides leadership in the daily and long-term operation, evaluation, and implementation of a comprehensive Student Success model that supports students from entry through completion. This role oversees key functional areas including Advising, Call Center, Admissions, and Outreach to ensure a seamless, student-centered experience across the student life cycle. The Director develops and implements strategies, policies, and practices that promote enrollment, persistence, and completion, and works collaboratively with faculty, staff, system leaders, and community partners to align services with institutional priorities and student success goals.

ESSENTIAL JOB FUNCTIONS:

1. Responsible for planning and oversight of key functions within the area of Student Success and Completion, including Advising, Call Center, Admissions, Records, and Outreach. Promotes and ensures collaboration between areas to provide a cohesive and consistent student experience
2. Manages, monitors, and administers area budgets. Implements budget controls and performs needs assessments for development of annual budgeting recommendations
3. Hires, trains, supervises, and evaluates department employees at various levels. Provides professional development opportunities for continued success and growth. Oversees the management of administrative processes (i.e., payroll, personnel, purchasing, etc.)
4. Develops, implements, and evaluates strategies, programs, and services that support student recruitment, onboarding, and advising, including successfully implementing a case-management approach as part of enrollment, persistence, and completion
5. Creates, analyzes, and utilizes a variety of detailed reports. Uses data-driven information to provide informed updates to Administration and to support continuous improvement efforts related to enrollment, persistence, and completion
6. Analyzes, interprets, and implements policies and practices as they relate to compliance and operational effectiveness. Ensures compliance with all applicable internal and external rules, regulations, and requirements, and with LSC policies and procedures
7. Maintains communication and collaboration with academic departments, system offices, and external partners to support enrollment strategies, student progression, and completion pathways
8. Serves on and attends internal and external meetings, committees, workshops, and conferences as required
9. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to work autonomously and exercise a high degree of judgment, with advanced organizational skills
• Ability to communicate effectively in verbal and written form
• Demonstrate strong decision-making, conflict resolution, and problem-solving skills, along with the ability to work effectively with a wide range of people
• Ability to maintain confidentiality, take initiative, and understand all relevant policies and procedures
• Possess strong multitasking abilities and maintain a positive attitude in a demanding work environment

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

• Bachelor's degree and at least 5 years of related experience, or an equivalent combination of education and experience
• Experience must include at least 3 years in a management-level position

PREFERRED QUALIFICATIONS:

• Master's degree

Hiring salary range is $77,356- $88,960

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Level of degree completed including date earned.
5. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Go to the Job Search page, click on 'My Activities' at the top of the page. Under My Cover Letters and Attachments you will click on 'Add Attachment.' Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.