Clinical Social Worker 3

At UCSF Benioff Children's Hospital, we understand that hospitalization, illness or injury can be extremely stressful. Clinical Social Workers are available in every area of the hospital to help patients and their families cope with a broad range of psychological stressors related to illness and being in the medical environment. Our Social Workers are part of the health care team to support patients through the continuum of care. We strive to reduce health disparities to increase access to care through a trauma informed and anti-racist approach.

The Clinical Social Worker II or Clinical Social Worker III's (LCSW) primary responsibilities are psychosocial assessment, crisis intervention, counseling, brief therapeutic interventions, consultation, education, community linkages, supportive services, and facilitate the plan of care through the health care continuum for patients, families, and staff, with particular focus on high-risk populations. The CSWII/III acts as a consultant to the clinical team, service lines and other departments and participates in program development and quality improvement initiatives.

The Clinical Social Worker II/III will provide therapeutic support to patients and their families followed by UCSF Benioff Children's Hospital - San Francisco. The CSWII/III coordinates resources and services in response to a patient's psychosocial needs while collaborating with care team members to support timely and safe discharges and/or meet the continuum of care needs within the fiscal realities of the case. The CSW II/III will practice within the scope of UCSF's mission statement: Caring, Healing, Teaching, Discovering; and the values statement of UCSF's Everyday PRIDE: Professionalism, Respect, Integrity, Diversity, Excellence.

The CSW II/III will participate in department education and practice improvement activities. The CSW III has advanced clinical knowledge and skills and is distinguished from the CSW II by leadership activities including participation in advanced program planning, provision of educational programs, clinical supervision, and consultation to the clinical team, other departments, and the community. The CSW II/III will provide social work services to any patient regardless of gender, gender identity, sexual orientation, social, cultural, educational or religious background, language, age, ancestry, citizenship, color, national origin, race, presence of mental or physical disability, source of payment for care, medical condition, marital status or status as a veteran.

Department Description:

At UCSF Benioff Children's Hospital, we understand that hospitalization, illness or injury can be extremely stressful. Clinical Social Workers are available in every area of the hospital to help patients and their families cope with a broad range of psychological stressors related to illness and being in the medical environment. Our Social Workers are part of the health care team to support patients through the continuum of care. We strive to reduce health disparities to increase access to care through a trauma informed and anti-racist approach.

Our Social Workers act as patient advocates by serving as counselors, helping to find resources and solving problems. Any concerns related to the psychological, practical and social well-being of each patient or their loved ones may be discussed openly with our social workers.

DUTIES & ESSENTIAL JOB FUNCTIONS

1. Provide psychosocial assessment, crisis intervention, counseling, information, referral and linkage to community referrals for patients, their families and staff.

2. Active member of the interdisciplinary team, specifically on complex psychosocial cases, contributing to team goal setting and plan of care.

3. Inpatient CSWII/III develops and implements a safe discharge plan while the outpatient CSWII/III facilitates continued care planning. Focus for both is to address the biopsychosocial needs and adjustment to illness of the patient and their family while in collaboration with the interdisciplinary team members.

4. Assess, intervene with and report domestic violence, child/elder abuse and other reportable situations in accordance with legal mandates and UCSF policy and procedure.

5. Screen for suicidal/homicidal ideation and follow legal mandates, UCSF policy and procedures to assure patient safety. Collaborate with UCSF Psychiatry, Child or Mobile Crisis and other appropriate teams on cases meeting criteria for psychiatric holds or complex behavioral health concerns.

6. Consult on challenging custody issues to clarify decision-making capacity, identify surrogate decision maker, facilitate completion of Advance Health Care Directive and/or POLST; when appropriate coordinate application for probate conservatorship or court order.

7. Knowledge and utilization of the Diagnostic and Statistical Manual (DSM).

8. Knowledge and skill with substance use and dependence assessment and intervention strategies, mental illness, end of life/bereavement, benefits and entitlements, and adjustment to illness.

9. Complies with Department standards for timely submission, accuracy and completeness of documentation in the Medical Record and collects all required statistical data.

10. Facilitates patient and family groups. Coordinate and facilitate patient and family meetings with the interdisciplinary team.

11. Attends department, hospital and community in-services related to field of practice.

12. May facilitate department, hospital and community in-services related to field of practice.

13. Participate in quality improvement activities and program planning for the Department, Hospital and Service Lines.

14. As available and under the direction of the Social Work Supervisor, CSW III's provide clinical supervision to CSW II staff for the purpose of LCSW licensure in compliance with the California Board of Behavioral Sciences (BBS).

15. Participates in coverage as needed and assigned.

16. Compliant with all UCSF policies relevant to scope of work.

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

• Picks up and disposes of any litter found throughout entire facility.

• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

• Protects the physical environment and equipment from damage and theft.

• Performs other duties as assigned.

• As intrinsic to the position this position is provides coverage for staff who are absent, and/or short term work on specific projects.

• As intrinsic to the position, Complies with Department standards for timely submission, accuracy and completeness of documentation in the Medical Record and collects all required statistical data.

• This position requires flexibility to orient and work at all UCSF Medical Center locations.

MINIMUM REQUIRED:

REQUIRED FOR CLINICAL SOCIAL WORKER II

• Master's degree from a CSWE accredited school of Social Work.
• Knowledge and abilities essential to the successful performance of the duties assigned to the position, including knowledge of relevant community resources commensurate with illness, symptoms, mental status, and impairments in functioning and knowledge of the medical and psychological sequelae of course of illness and impact on social functioning (may be specific to patient population).
• Demonstrates resourcefulness, effective written and oral communication, diplomacy, and organizational and analytic skills.
• Self-directed, assertive and creative in problem solving, systems planning and patient care management in a high-volume work environment.
• Ability to work effectively and collaboratively with interdisciplinary teams.
• Basic pager, telephone, and computer skills including the use of the internet.
• This position requires flexibility to orient and work at all UCSF Medical Center locations.
• REQUIRED FOR CLINICAL SOCIAL WORKER III
• All items from Clinical Social Worker II Requirements, as well as items below:
• Licensed in Clinical Social Work in the state of California/Board of Behavioral Sciences.
• Three years of experience in a healthcare setting required and hospital setting preferred.
• The CSW III has advanced clinical knowledge and skills and is distinguished from the CSW II by leadership activities including participation in advanced program planning, provision of educational programs, clinical supervision, consultation to the clinical team, other departments, and the community.

PREFERRED:

• Experience working with pediatric patients, preferred
• Second language, Spanish.
• Experience (internship/career) in a healthcare and/or hospital setting preferred.
• Current California State License of Clinical Social Work in good standing.

LICENSES/CERTIFICATIONS:

• Licensed in Clinical Social Work in the state of California/Board of Behavioral Sciences (for CSW 3).

MINIMUM REQUIRED:

REQUIRED FOR CLINICAL SOCIAL WORKER II

• Master's degree from a CSWE accredited school of Social Work.
• Knowledge and abilities essential to the successful performance of the duties assigned to the position, including knowledge of relevant community resources commensurate with illness, symptoms, mental status, and impairments in functioning and knowledge of the medical and psychological sequelae of course of illness and impact on social functioning (may be specific to patient population).
• Demonstrates resourcefulness, effective written and oral communication, diplomacy, and organizational and analytic skills.
• Self-directed, assertive and creative in problem solving, systems planning and patient care management in a high-volume work environment.
• Ability to work effectively and collaboratively with interdisciplinary teams.
• Basic pager, telephone, and computer skills including the use of the internet.
• This position requires flexibility to orient and work at all UCSF Medical Center locations.
• REQUIRED FOR CLINICAL SOCIAL WORKER III
• All items from Clinical Social Worker II Requirements, as well as items below:
• Licensed in Clinical Social Work in the state of California/Board of Behavioral Sciences.
• Three years of experience in a healthcare setting required and hospital setting preferred.
• The CSW III has advanced clinical knowledge and skills and is distinguished from the CSW II by leadership activities including participation in advanced program planning, provision of educational programs, clinical supervision, consultation to the clinical team, other departments, and the community.

PREFERRED:

• Experience working with pediatric patients, preferred
• Second language, Spanish.
• Experience (internship/career) in a healthcare and/or hospital setting preferred.
• Current California State License of Clinical Social Work in good standing.

LICENSES/CERTIFICATIONS:

• Licensed in Clinical Social Work in the state of California/Board of Behavioral Sciences (for CSW 3).