New

Library Assistant - Hirsh Health Sciences Library

Tufts University
Minimum $20.90, Midpoint $24.90, Maximum $28.90
United States, Massachusetts, Boston
145 Harrison Avenue (Show on map)
Jul 07, 2026
Overview The Hirsh Health Sciences Library provides collections and services that support the educational, research, and patient care missions of Tufts University, and specifically all programs on the Health Sciences Campus. The Research and Instruction Department is a highly visible and customer service-oriented department that serves as the primary and first point patrons come to for assistance with various library services and resources. The Research and Instruction staff help patrons access services and resources, circulate materials, provide referrals; assist patrons in scanning and printing; provide information about the library and its policies; and work closely with other library departments to provide outstanding customer service, in person and electronically. This is a benefits-eligible, part-time position for 20 hours per week. Hours are afternoons and Fridays until 7:00 p.m. This is an on-site position. Please review the Application Instructions in the *What We're Looking For* section for additional submission requirements. What You'll Do The Library Reference Assistant is responsible for carrying out the daily activities of the Library Service Desk in an effective, customer-oriented, and professional manner. The position supports patrons' access to library resources and services; operates the circulation system; maintains patron records; assists with printing and scanning; answers basic reference questions; communicates library policies; and supports Library Service Desk statistics and Interlibrary Loan functions. Respinsibilities include: Customer Service Provides outstanding customer service to internal and external customers. Assists library users with circulating HHSL materials (borrowing and check-in). Locates items in the HHSL library catalog and beyond. Disseminates and elucidates library policy to patrons. Registers new patrons. Troubleshoots printer/scanner and computer problems and refers to University IT as needed. Assists with routine Circulation functions such as reserves processing and intra-University Requests processing as needed. Serves as the sole permanent staff member on duty Friday evenings until closing. Provides basic reference and research service. Makes timely and appropriate referrals for questions and problems to the Research and Instruction Librarians. Monitors library chat service. Maintains Library Service Desk supplies. Technology Tracks borrowing and overdues. Records statistics and provides back-up for Interlibrary Loan service. Contributes to the Circulation Department wiki, blog, and Library knowledge base. Assists in daily statistics recording. Additional Responsibilities Other circulation or Research & Instruction department-related projects and duties as assigned. What We're Looking For Application Instructions: Please submit a resume and cover letter. In your cover letter, please briefly address your interest in public-facing library services and your ability to work the required schedule (afternoons and Friday evenings until 7:00 p.m.). Basic Requirements: Knowledge and experience typically acquired by: Associate's Degree 1-2 years related experience Library circulation systems: MS Office products Preferred Qualifications: At least 1-2 years experience in a library, academic or special Excellent written and verbal communication skills. Strong commitment to outstanding public service. Ability to work collaboratively in a team and independently. Enthusiasm and initiative, and the ability to prioritize diverse responsibilities and meet deadlines. Good organizational skills. High-level problem-solving and technical skills. Ability to meet and exceed customer needs and expectations. Comfortable with various technologies and programs. Pay Range Minimum $20.90, Midpoint $24.90, Maximum $28.90 Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.