Sr. Manager, Account Executive

Navitus Health Solutions is seeking a Sr. Manager, Account Executive to join our team!

The Sr. Manager, Account Executive is responsible for the management of a portfolio of complex client accounts while providing direct leadership and oversight to a team of professionals who manage additional books of business. This role reports to the Sr. Director, Account Management and serves as a senior leader within the Account Management organization, balancing hands-on client ownership with people leadership, performance oversight, and execution of account strategies. The Sr. Manager partners closely with Sales, Operations, Clinical, Finance, and other internal stakeholders to support client retention, growth opportunities, contract renewals, and resolution of complex client matters, while acting as an escalation point for both clients and internal teams.

Is this you? Find out more below!

How do I make an impact on my team?

Own and manage a portfolio of complex, high-value clients, serving as the primary strategic point of contact and ensuring alignment with organizational goals.
• Lead the execution, and ongoing management of long-term account strategies, including Strategic Business Plans, Quarterly Business Review (QBR) Summaries, and performance reporting.
• Partner with internal subject matter experts to identify opportunities for cost savings, service enhancements, clinical improvements, and program expansion.
• Support and lead contract renewals, negotiations, and new business implementations, ensuring client commitments and performance guarantees are met.
• Proactively identify, communicate, and execute up-sell and expansion opportunities across both personal and team-managed books of business.
• Provide day-to-day leadership, coaching, and strategic guidance to ensure consistent client management practices and high service standards.
• Translate strategy from the Sr. Director into clear priorities, expectations, and execution plans for the team.
• Conduct performance management activities, including goal setting, performance reviews, feedback, development planning, and corrective action when necessary.
• Oversee hiring, onboarding, training, and workforce planning for the team to ensure appropriate coverage and capability.
• Foster a culture of accountability, collaboration, continuous improvement, and client-centric thinking.
• Monitor and report on team and client performance metrics, ensuring achievement of service levels, performance guarantees, and financial targets.
• Provide guidance and leadership when performance guarantees are at risk or not met, including development of corrective action plans and client communication strategies.
• Assist with budget planning and management, including staffing, travel, and operational expenses.
• Participate in Sales finalist meetings, client presentations, and new business pursuits as needed.
• Travel to client sites and internal meetings as required.
• Other duties as assigned.

What our team expects from you?

• Bachelor's degree in business, marketing, healthcare administration, or a related field or equivalent work experience required.
• 5+ years' experience in the PBM or healthcare industry, managing complex client relationships.
• 5+ years' experience leading, developing, and managing teams, including performance management and talent development or equivalent experience required.
• Demonstrated success in strategic account management, client retention, and growth.
• Strong strategic thinking and execution skills, with the ability to translate strategy into results.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program - up to $750!

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