Behavioral Health Specialist

The Family Success Administration Division provides emergency assistance and case management services through four essential programs, including the Emergency Assistance Program, Financial Capability Program, and the Community Action Agency's Low-Income Home Energy Program (LIHEAP) and Community Services Block Grant Program (CSBG). These programs work together to prevent the residents of Broward County from experiencing homelessness, evictions, foreclosures, loss of electric and water services and assist with tuition, financial management, employment, transportation, nutrition, and childcare. The Programs provide one-stop direct services in partnership with community-based providers assisting residents to achieve and maintain health, safety, and economic stability.
This is Grand Funded position.

2026 Benefits of Broward County Employment

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Tuition Reimbursement (Up to 2K annually)

Up to 40 hours of Job Basis Leave for eligible positions

Paid Parental Leave

Health Benefits

High-Deductible Health Plan - bi-weekly premiums: Employee $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2,000 Annually

Consumer Driven Health Plan - bi-weekly premiums: Employee $82.58 / Family $286.79

Florida Retirement System (FRS) - Pension or Investment Plan

457 Deferred Compensation County matches up to $2,000 a year

• Associates or higher related degree.
• One (1) or more years' experience conducting intake interviews and assessments to determine eligibility for applicants for various benefits, including Low Income Home Energy Assistance Program (LIHEAP) benefits.
• Bi-lingual in English/Spanish, or English/Creole, or English/Portuguese

• Assist Caseworkers, Coordinators, and clinical staff with daily program participant-related activities.
• Prepare and maintain case activity notes, monthly reports, and other case management documentation.
• Maintain organized and accurate case files; conduct file reviews and participate in data collection efforts such as surveys and questionnaires.
• Conduct assessments, and customer screenings to determine eligibility for agency services and various benefits.
• Enter collected data into agency systems and ensure timely processing of required paperwork.
• Review client files for completeness and prepare payment packets for supervisory approval.
• Process emergency payments related to rent, utilities, and other critical services.
• Conduct field visits as needed to support case management and client outreach.
• Provide administrative and clerical support, including filing, scanning, front desk coverage, and responding to client and agency inquiries.
• Perform related duties as assigned to support efficient program operations.

• Resourcefulness:
  Secures and deploys resources effectively and efficiently. Identifies and obtains resources needed to accomplish objectives; identifies different ways to accomplish work when resources are limited. Makes progress across multiple priorities or responsibilities.
• Directs Work:
  Provides direction, delegating, and removing obstacles to get work done. Asks questions to understand the desired outcomes for the role; confirms accountabilities with others so that work can be done effectively and efficiently; informs stakeholders when there are delays or problems that will affect them.
• Plans and Aligns:
  Plans and prioritizes work to meet commitments aligned with organizational goals. Gains a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out plans; delivers on time at an acceptable quality level.
• Ensures Accountability:
  Holds self and others accountable to meet commitments. Holds self to high standards and consistently honors policies, procedures, and work requirements. Scrupulously ensures all work is correct.?
• Drives Results:
  Consistently achieves results, even under tough circumstances. Does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks.
• Manages Conflict:
  Handles conflict situations effectively, with a minimum of noise. Seeks out a variety of opinions and options; maintains an open mind; takes steps to ensure conflict remains constructive; avoids polarized or unilateral decisions; seeks agreement on critical issues.
• Interpersonal Savvy:
  Relates openly and comfortably with diverse groups of people. Recognizes even subtle social cues and nimbly responds to others' needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.
• Communicates Effectively:
  Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.