Associate Director, LF&P Operational Excellence Office

What is the opportunity?

A strategic and control-tower focused role supporting the Head of LF&P Operational Excellence across all four pillars (Liquidity & Funding Operations, Collateral Management, Payments & Clearing, Nostro Reconciliations & Controls). The role drives governance, executive reporting, post-incident remediation, and identification of automation opportunities. The office exists to stabilize incidents, execute fixes, automate root causes, and enforce governance, then transition outcomes back into the operating model.

Functional Coverage

• Liquidity & Funding Operations

• Collateral and Margin Management

• Payments and Clearing

• Nostro Reconciliations & Controls

What will you do?

1. Strategic Control Tower & Governance

• Maintain and evolve the execution governance framework across all pillars.

• Track escalations, SLA compliance, and threshold breaches to ensure accountability and early risk identification.

• Maintain the prioritized execution backlog aligned to risk-weighted impact.

• Identify systemic execution weaknesses requiring structural change.

2. Executive Reporting & Transparency

• Own production of senior leadership updates, including management committee materials, risk summaries, and execution status reports.

• Produce concise, decision-oriented materials for governance forums.

• Maintain audit-ready documentation for all engagements.

3. Incident Response Support & Post-Incident Remediation

• Assist the Head of Operational Excellence during high-severity incident coordination, including containment actions and escalation management.

• Own post-incident root cause analysis across process, data, systems, and governance.

• Track and drive remediation actions to closure.

• Ensure lessons learned are captured and controls are implemented to prevent recurrence.

4. Risk & Control Execution

• Partner with Operational Risk, Compliance, and Internal Audit on issue capture and severity assessment.

• Track execution of audit, MRA, MRAI, and regulatory remediation commitments.

• Support design of preventive and detective controls as part of remediation.

5. Automation & Structural Remediation (Opportunity Identification)

• Identify recurring execution failures driven by manual, fragmented, or spreadsheet-based processes.

• Partner with business manager and product lead to deliver the business case for automation solutions, quantifying benefits in terms of risk reduction, capital efficiency, and cost savings.

6. Cross-Functional Coordination

• Engage with Operations, Technology, Risk, Finance, and Front Office stakeholders to resolve ownership gaps and competing priorities during execution events.

• Attend cross-functional forums alongside the Head of Operational Excellence, transitioning to independent representation as confidence builds.

• Build and maintain ongoing relationships with Technology and Risk partners to ensure alignment on priorities, facilitate timely execution, and support proactive issue resolution.

What do you need to succeed?

Required

• 7+ years of relevant experience in capital markets with exposure to at least one of: Liquidity & Funding Operations, Collateral Management, Payments & Clearing, or Nostro Reconciliations & Controls.

• Strong verbal and written communication skills - ability to produce clear, executive-ready materials.

• Proven ability to work cross-functionally and influence without direct authority.

Preferred

• CFA designation is a plus.

• Familiarity with operational risk frameworks, control design, and governance processes.

• Experience in incident management or post-incident remediation.

• Understanding of automation and digitization principles in an operations context.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to building close relationships with clients

The good-faith expected salary range for the above position is $125,000 - $165,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs.This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high-performance culture

• Enables collective achievement of our strategic goals

• Generates sustainable shareholder returns and above market shareholder value

#LI-KA2

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.