Lead APP - North Conway Urgent Care

Description

Internal Only within Department

Lead APP - Advanced Practice Provider (APP) (NP or PA) MaineHealth Urgent Care, North Conway, NH: Partner with the practice manager to provides on-site clinical and operational leadership for North Conway Urgent Care, combining direct patient care with workflow coordination, quality oversight, and team support.

Provider Responsibilities:

• Provide evidence-based urgent care.
• Manage provider scheduling.
• Participate in onboarding and interviewing.
• Assist with chart review and performance concerns.
• Attend leadership meetings to review scorecards and metrics.
• Review SafetyNet and Press Ganey data to support improvement.

MA Oversight:

• Partner with Lead MA on medication and supply ordering.
• Oversee CBO tool usage and follow-up.
• Serve as on-site resource for workflow and clinical questions.
• Maintain awareness of MA-related KPIs.
• Collaborate with nursing leadership on standards and staffing.

Leadership Expectations:

• Promote psychological safety and advocacy.
• Address conflict constructively and communicate clearly.
• Provide coaching, feedback, and support professional growth.
• Demonstrate sound judgment and appropriate escalation.
• Lead change and maintain accountability.
• Support team culture and operational reliability.

Data, Metrics, & Quality Monitoring:

• Maintain awareness of Access, Quality, Safety, Experience, and Operational metrics.
• Help translate metrics into practical workflow habits.
• Participate in leadership reviews and action planning.
• Support SafetyNet and Press Ganey follow-up.

Onboarding & Education:

• Support structured onboarding for APPs and MAs.
• Assist with EMR and workflow training.

Qualifications:

• Master's degree as NP or PA with active NH licensure.
• National certification and DEA/controlled substance registration.
• 2+ years urgent care or acute care experience.
• Prior leadership experience preferred.

Work Conditions:

• Mix of clinical and administrative work.
• Evening/weekend/holiday shifts as required.
• Occasional travel for meetings.

MaineHealth is a not-for-profit integrated health system whose vision is, "Working together so our communities are the healthiest in America." MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. MaineHealth offers a Total Rewards package that includes comprehensive and competitive benefits, along with programs and resources to meet the diverse needs of our workforce.

North Conway, NH: Mount Washington Valley is known for its scenic beauty in the shadow of the White Mountains. A haven for outdoor enthusiasts, the North Conway area is a great place to live and work, with dozens of ski areas and hundreds of hiking and biking trails just outside your door. The tourism industry is a major business driver in the area, and Memorial Hospital is one of the area's largest employers. Famous for its outlet shopping, North Conway is 2-3 hours from several major metropolitan areas and their airports, such as Boston, Portland and Concord.

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