Communications Intelligence Manager - US Remote

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Location: US Remote

Meet the Team

The Communications Intelligence Team transforms data into a strategic advantage. We find the "why" behind trends. We deliver forward-looking insights and advanced metrics that empower the Global Communications organization to optimize performance and inform high impact business decisions.

As a Communications Intelligence Manager, you will serve as a strategic partner to the Global Communications organization. You will be responsible for transforming complex datasets into actionable narratives that drive a business impact. This role requires a blend of analytical rigor, storytelling prowess, and an entrepreneurial mindset to identify emerging trends and quantify the impact of the strategy Cisco's Global Communications is driving.

Your Impact

As a member of Communications Intelligence team, you will support a modern, AI-enabled approach to insights. This isn't a back-end data role - it's a role for a storyteller and communicator who is excited by data.

You will be a key contributor to the team's efficiency, focusing on "connecting the dots" between media trends, social conversations, and business goals. Your work will ensure our intelligence frameworks remain organized and that our reporting is not just accurate, but persuasive. You will be a core member of the team working to translate complex metrics into clear, actionable narratives that help Cisco's leaders make better decisions.

Key Responsibilities

Earned Media & Digital/Social Intelligence, Narrative Tracking

• Proactive Landscape Monitoring:Orchestrate the tracking of global digital and media coverage & performance. You will identify emerging trends and potential risks, providing actionable intelligence to the organization before they reach the mainstream.

• International Earned Media: Serve as Communications Intelligence point of contact for the international team's earned media efforts. Track regional coverage performance, and ensure local narratives align with Cisco's global brand strategy.

• Narrative Resonance Analysis:Quantify the effectiveness of global communications strategies. You will analyze how Cisco's core stories are performing across digital platforms and provide recommendations to optimize reach and impact.
• System Integrity & Optimization:Act as the subject matter expert for our intelligence tech stack. You will lead the testing and optimization of tracking tools to ensure our "intelligence engine" is operating at maximum efficiency and accuracy.

Project Management & Team Operations

• Process Innovation:Lead the design and implementation of streamlined processes for data collection. You will focus on improving the speed, scalability, and quality of our reporting frameworks.
• Drive Strategic Alignment:Manage complex project timelines and deliverables across the organization. You will ensure that all key milestones are met and that cross-functional teams are fully aligned with the overarching data story.
• Internal Consultancy:Act as a strategic advisor to cross-functional teams. You will capture critical action items and ensure that data-backed insights are successfully integrated into the broader communications strategy.

Strategic Storytelling & Data Visualization

• Data-Driven Narrative Strategy:Lead the development of high-impact data visualizations and executive presentation reporting. Transform complex, multi-source metrics into clear, persuasive narratives that influence high-stakes business decisions.
• The "Why" Factor:Drive deep-dive research to uncover the root causes behind data trends, providing strategic context that helps leadership understand how narratives resonate with global vs. regional audiences.
• Executive Readiness & Modeling:Architect predictive dashboards and models, ensuring data integrity and readiness for executive review to enable agile, informed strategic pivots.

Innovation & AI Exploration

• Future-Proofing the Function:Lead the testing and integration of advanced AI-enabled tools for data collection and sentiment analysis. You will be responsible for scaling these technologies to enhance team capabilities.
• Stay Curious:Maintain a pulse on emerging "comms-tech" trends. You will proactively share findings and propose innovative methodologies to evolve how we measure success at a global level.

Minimum Qualifications

• Experience:5+ years of experience in communications, data analytics, or market research, with a proven track record of influencing executive-level decisions.

• Earned Media Expertise: Demonstrated experience managing or supporting earned media programs, ideally within a global or international context.

• Analytical Expertise:Advanced proficiency in data visualization tools (e.g., Tableau, Power BI) and statistical analysis. Ability to translate complex datasets into clear, compelling narratives.
• Strategic Mindset:Demonstrated ability to "connect the dots" between macro trends and business objectives.
• Communication Skills:Exceptional written and verbal communication skills; ability to present complex insights to senior leadership with confidence and clarity.
• Technical Proficiency:Advanced command of Microsoft Office (Excel, PowerPoint). Familiarity with media monitoring tools (e.g., Sprinklr, Meltwater) and AI-driven analytics platforms.
• Leadership:Experience managing project timelines and driving alignment across cross-functional teams in a fast-paced, global environment.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.