Medical Receptionist - Cardiology Virtual Call Center

Park Nicollet is looking to hire a Medical Receptionist to join our Cardiology Call Center team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

The primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Work Schedule:

Remote call center environment. Monday through Friday, day shift hours: 8am to 4:30pm or 8:30am to 5pm.

PLEASE NOTE: while this position is fully remote, all training will take place onsite at our Methodist Hospital Campus in Saint Louis Park, MN.

Required Qualifications:

• Education, Experience or Equivalent Combination:
  • 6 months related experience

• Knowledge, Skills, and Abilities:
  • Accurate computer/keyboarding skills required.
  • Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
  • Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Education, Experience or Equivalent Combination:
  • Some medical background preferred.

• Knowledge, Skills, and Abilities:
  • Strong verbal and written communication skills
  • Human relations sensitivity and customer service skills
  • Listening and telephone etiquette skills
  • Medical terminology knowledge desirable
  • Comfort in asking patients for copays and race collection.
  • Ability to promote and maintain good patient relations and patient confidentiality.
  • Ability to work in a fast-paced and structured environment.
  • Ability to sit for long periods of time.
  • Ability to key for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!