New 
Convention Services Administrative Assistant
 Omni Hotels & Resorts | |
25-25
| |
 United States, Florida, Fort Lauderdale | |
| 1950 Eisenhower Boulevard (Show on map) | |
 Jun 18, 2026 | |
|
Omni Fort Lauderdale Hotel
The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. JOB PURPOSE: To handle all Administrative duties as required by the Catering & Convention Services Department. ESSENTIAL JOB FUNCTIONS: * Answers incoming telephone calls from all Catering and Convention Services phone lines. * Responds to telephone inquiries by determining client's needs and specifications to relay to catering and convention services managers/directors. * Processes all incoming and outgoing correspondence as assigned. * Types all outgoing correspondence. * Maintains inventory of office supplies. * Ensures that all filing systems are maintained according to event detailed (Local, Convention and Spin-off). * Gathers and organizes all materials for weekly/monthly reports as directed. * Sells Food & Beverage to small convention groups and one-shot groups. * Daily office duties to include Event Reader Boards, Door Cards, BEO Change Log/Distribution, the Guarantee Sheet and the Daily Report. * Weekly office duties to include Weekly BEO distribution, Resume distribution, distribution of event reports, and others as assigned. * Arranges appointments for the Catering and Convention Services leadership team. * Assists with Welcome/Introduction Packets, Pre-Planning Meeting Agendas and Packets, Pre-Convention Meeting Welcome Packets and Thank You Letters. * Builds and maintains a strong rapport with assigned Catering and/or Convention Services Manager(s) client(s) and functions as their liaison as assigned. * Creates resume shells, corporate events memos, and all vouchers required for incoming customers. * Processes and completes all required documentation for telephone requests, amenity requests, key requests, banner requests, transportation requests and vendor requests. * Assists with creating and making adjustments to Banquet Event Orders (BEO's). * Coordinates Pre-Convention Meeting and Post-Convention Meeting Outlook invites. * Supports the planning and execution of in-house meetings as assigned. * Tracks and monitors deposit payments. * Communicate clearly and affectively across all departments with day to day tasks. * Works with assigned Catering and/or Convention Manager to ensure that all functions are "tied-down" 72 hours in advance (guarantees, floor plans, entertainment, flowers, A/V etc). * Special projects, and other administrative tasks as assigned. * Provides coverage for conference concierge team as assigned. QUALIFICATIONS: * Previous catering, convention services experience in a large convention hotel required. * Previous office and customer service experience in a large convention hotel required. * Other relevant event, meeting planning, or hotel operations experience may be considered. * High school education required, college degree preferred. * Ability to clearly and pleasantly communicate in English with guests, management and co-workers, written, verbally in person, and by telephone * Ability to accurately and efficiently input information into computer systems, with developed computer proficiencies. Delphi experience required. Microsoft Excel, Powerpoint, and Word required. * Ability to work cohesively and respectfully with co-workers both within and outside of your department * Ability to think clearly, quickly and make concise decisions * Ability to work well under pressure, dealing with many guest and manager requests/questions within a short period of time * Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment. * Ability to prioritize and organize workload to ensure deadlines are met. * Ability to handle stressful situations, while maintaining a calm and welcoming and respectful demeanor. * Proven strong customer service focus with a passion for creating memorable and personalized guest experiences. * Expert in operating various office equipment, including but not limited to, telephones, computers, calculators, photocopiers and facsimile machines. * Must be able to work a variety of shifts, including early mornings, nights, weekends, and holidays. * Position requires the ability to sit and engage in repetitive motion, including utilizing telephone/computer for extended periods of time or for an entire shift. * Position requires the ability to move at a quick pace for extended periods of time. ENVIRONMENT & POSITION ANALYSIS * Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. * Stand, walk or sit for an extended period or for an entire work shift. * Requires the ability to perform repetitive tasks, including utilizing telephone/computer for an extended period or for an entire shift. TOOLS & EQUIPMENT: * Desktop computer (Opera, Alice, Delphi, Meeting Matrix, Synergy, Microsoft Office, Kronos, Birchstreet), printer, telephone, copier, fax machine and scanner. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. | |