New

CPAP Customer Service Representative

Rotech Healthcare Inc.
life insurance, paid time off, paid holidays, 401(k), employee discount
United States, Kentucky, Murray
104 Max Hurt Dr (Show on map)
Jun 18, 2026
About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Job Summary We are seeking a dedicatedSpecial Projects CPAP Customer Service Representative to join our team. In this position, you are responsible for inbound calls from ShopRotech website, assist patients with product details, selection, utilization guidelines and return requests; manages special projects related to increasing orders or revenue. Process CPAP Direct tickets, verification of required documents, deciphering prescriptions for proper machine settings and accuracy of supplies ordered. Obtains correct equipment and adjusts settings on device following the physician's orders. Includes obtaining correct supplies from pick line, packaging and shipping orders with precision. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Assists customer in processing orders through website Assists Inbound Call Center taking inbound calls and assisting patients with questions issues or resupply request Build relationships with locations, patients and referral sources Certified by RRT to read physicians orders and apply settings to equipment Conducts insurance verifications for products and services Develop and maintain working knowledge of current products and services offered by the company Gathers information regarding equipment problems and or failures Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully Initiates process to obtain CPAP Direct tickets from Customer Support Center team after completion Learn and understand basic insurance guidelines Maintain accurate and quality control throughout processing of tickets Manages special projects related to increase in orders or revenue Obtaining correct supplies from pick line per ticket Packaging and shipping accuracy Process patient orders through online system or manually Provide education to referral sources, patients and employees on equipment and supplies Provide technical customer service assistance Resolve tracking issues for packages shipped through courier Review physician's orders for correct equipment settings Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure Verify orders making sure that they are complete, accurate and all documentation required has been obtained Performs other duties as assigned Qualifications Employment is contingent on Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience High school diploma or GED equivalent, required Preferred Education and/or Experience Experience in medical field and administrative record management, preferred Medical terminology, preferred One year of related work experience, preferred Strong customer service background, preferred Skills and Competencies Accurately perform simple mathematical calculations Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution when handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Sense of urgency and responsiveness to physicians, location employees and patients Work independently and as part of a team Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications; Outlook, Word and Excel Office equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands Lift and carry office equipment at times Requires sitting, walking, standing, talking and listening; extensive hours sitting at a desk Requires close vision to small print on computer and/or tablet and paperwork; extensive hours working on the computer Rotech Information Benefits Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commissionfor Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement(as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and vision coverage Life insurance, disability, accidental death, identity protection, and legal services Meru Health mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings Solutions programs Hepatitis B (HEPB) and TB vaccinations Make the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ *Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.*Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.