Service Operations Manager

At RDO Equipment Co., strong leadership keeps our service operations running at their best. As a Service Operations Manager, you'll lead high performing service teams, strengthen customer relationships, and drive the systems and processes behind day-to-day success. If you're energized by leadership, accountability, and making a real impact, this role puts you right at the center of it. Don't wait-apply today.
What's in it For You:

• $85,000-$115,000 / year
• 32% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

Why RDO?
When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.

RDO Equipment Co. in Sunnyside belongs to our Northwest Agriculture division which is made up of 10 stores across Washington and Oregon. The team members in Sunnyside support farmers in this area as they plant, tend and harvest the crops that feed the nation. This is a forward-looking customer base that defaults toward innovation. Interested in helping keep them on the cutting edge of the agriculture industry?

What You Will Do:

• Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
• Develop leaders: Coach and support Service Managers to drive performance and growth.
• Manage workflow and results: Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
• Strengthen customer relationships: Proactively meet with customers to ensure satisfaction, build trust, and support business growth.
• Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment aligned with company values.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Leadership experience: Comfort leading leaders, supporting teams, and holding people accountable.
• Customerfocused mindset: A commitment to delivering a strong customer experience and building trusted relationships.
• Techsavvy: Confidence using computers and systems, with the ability to learn new tools quickly.
• Industry experience: Familiarity with our industry is a plus but not required-we'll support your learning.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love it Here:

• Community engagement: Participate in community events like the Lighted Implement Parade every year.
• Diverse customer base: We work with customers throughout the region to keep them running and efficient year-round.
• A dynamic environment: where no two days are the same.
• A supportive team: that's as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
• Opportunities to: grow, learn, and lead in the industry.