Casino Host (Player Development)

Responsibilities:

• Develop and execute sales strategies to grow assigned player segments, increase trip frequency, and drive gaming revenue.
• Actively prospect, identify, and recruit new and inactive players through casino floor engagement, outbound calls, emails, text messaging, referrals, events, and promotional campaigns.
• Build and maintain strong relationships with new, returning, and high-value guests by providing personalized service and timely follow-up.
• Use player tracking systems, CRM tools, and guest data to evaluate play history, preferences, visit patterns, and revenue potential.
• Meet or exceed established sales, player development, visitation, reactivation, and revenue goals.
• Promote casino amenities, promotions, tournaments, entertainment, dining, hotel offerings, and special events to assigned guests and prospects.
• Coordinate guest event invitations, complimentary offerings, and personalized experiences in accordance with company policies and approved comp guidelines.
• Maintain regular visibility on the casino floor to greet guests, develop rapport, resolve concerns, and identify new sales opportunities.
• Track guest contacts, sales activity, follow-up commitments, preferences, and outcomes accurately and timely in the appropriate systems.
• Respond promptly and professionally to guest inquiries, requests, and service concerns, escalating issues when appropriate.
• Represent the property at casino events, VIP functions, tournaments, player parties, and community or business development activities as assigned.
• Maintain knowledge of casino games, loyalty programs, promotions, property amenities, responsible gaming practices, and applicable gaming regulations.
• Protect the confidentiality of guest information and comply with all company policies, regulatory requirements, internal controls, and standards of conduct

Competencies:

• Demonstrated ability to prospect, build relationships, close sales opportunities, and achieve measurable revenue or guest development goals.
• Strong knowledge of casino operations, player loyalty programs, gaming products, promotions, and guest service standards preferred.
• Excellent verbal and written communication skills, including professional telephone, email, and in-person sales communication.
• Ability to analyze player data, prioritize sales opportunities, and make sound decisions within established guidelines.
• Proficiency with player tracking systems, CRM platforms, Microsoft Office, email, and other business systems.
• Professional presence, strong interpersonal skills, and the ability to interact effectively with diverse guests, team members, and leadership.
• Ability to maintain composure, discretion, and professionalism in a fast-paced, high-volume casino environment.
• Must be able to obtain and maintain all required gaming licenses, registrations, or work cards as required by applicable regulatory agencies.

Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to stand and walk, use hands to finger, handle, or feel objects, tools, and controls, reach with hands and arms, and talk and hear.
• Required to bend or stoop and to lift up to 100 pounds, including lifting overhead.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Exposure to variable temperatures, smoke, steam, and wet areas.
• The noise level in the work environment is usually somewhat loud.

Target Salary Range:

$42,000 to $56,000

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Bachelors of Marketing (preferred)

One (1) year of hosting experience with adequate customer following preferred. (preferred)
Minimum of one (1) year Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games.
(required)
Minimum of five (5) years customer service experience and/or training (preferred)

MO Gaming License LEVEL 2 (preferred)