Director of Customer Solutions

Who We Are:

Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With nearly 1,600 team members around the world, and a rich legacy spanning more than 50 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.

Who You Are:

Versar is seeking a full-time Director of Customer Solutions for our Geospatial & Digital Solution (GDS) Market Sector.

The Director of Customer Engagement at GEODESX will lead the Customer Solutions Team, focusing on customer satisfaction, retention, and long-term success. This role is critical in ensuring customers derive maximum value from GEODESX's suite of geospatial solutions while fostering loyalty and driving adoption. By prioritizing comprehensive support, training, and feedback gathering, the Director will ensure GEODESX continuously evolves to meet customer needs and stays ahead in the rapidly changing geospatial market.

This role is pivotal in ensuring GEODESX not only meets but exceeds the expectations of its customers. By fostering unparalleled customer experiences and making meaningful connections, the Director of Customer Engagement will help GEODESX build enduring customer relationships, innovate continuously, and solidify its leadership in the geospatial revolution

What You'll Do:

1. Customer-Centric Leadership
   • Lead and inspire the Customer Solutions Team to prioritize exceptional service, retention, and long-term relationships with customers
   • Design and implement strategies to promote customer success, ensuring that users can fully leverage GEODESX solutions to achieve their goals
2. Performance Excellence, Customer Feedback, and Advocacy
   • Drive initiatives to enhance customer experience and satisfaction.
   • Serve as the voice of the customer, gathering regular feedback to inform product development and R&D strategies.
   • Work closely with internal teams to ensure that customer insights directly influence future product enhancements.
3. Retention and Loyalty
   • Develop and execute customer retention strategies, emphasizing satisfaction, adoption, and the creation of "sticky" solutions that ensure continued use of GEODESX tools.
   • Monitor customer health metrics and proactively address potential issues to improve retention rates.
4. Training and Support
   • Oversee the delivery of tailored training programs and resources to empower customers and enhance their understanding of the product suite.
   • Ensure comprehensive and accessible support that addresses customer challenges and fosters trust in GEODESX .
5. Fiscal Performance and GDS Growth Goal
   • Develop and oversee growth targets, including Gross Revenue (GR) and Gross Margin (GM) year-over-year, ensuring financial sustainability and alignment with GDS's long-term vision.
   • Identify and pursue new revenue streams, strengthening the business pipeline through strategic customer engagements, partnerships, and high-value opportunities.
   • Track key financial metrics, analyze trends, and implement strategies to improve profitability, resource allocation, and overall fiscal health.
6. Partnership Development
   • Identify and establish partnerships that create differentiated, hard-to-replicate solutions, embedding GDS within key ecosystems (e.g., cloud providers, IoT networks, AI platforms).
   • Foster relationships that protect GDS from competition by ensuring deep integration, exclusivity where possible, and potentially co-development of proprietary solutions.
   • Develop long-term partnerships with customers, working collaboratively to create tailored solutions that not only meet immediate needs but also evolve with future market demands.
7. Cross-functional Collaboration (IR&D Project Planning, IP Protection, Mentoring)
   • Act as a liaison between customers, the technical team, and business development to align customer success initiatives with broader company goals.
   • Ensure cross-functional teams understand customer needs and that collaborative efforts result in innovative, customer-centered solutions
8. Strategy and Innovation
   • Collaborate closely with the CEO and CGT to define and execute GEODESX strategy and roadmap.
   • Anticipate market trends and identify opportunities for innovation and growth.

What You'll Bring:

• Proven experience in customer engagement, success, or retention roles, ideally within the geospatial or technology sectors.
• Strong leadership, communication, and problem-solving skills to inspire teams and foster customer trust
• Ability to translate customer feedback into actionable strategies to support product innovation and adoption.
• Have a combination of technical expertise and commercial acumen.
• Experience growing successful SaaS startups.
• 15+ years of experience designing and delivering geospatial solutions in diverse markets, assisting customers and organizations in achieving objectives.
• Bachelor's (master's degree preferred) in a related discipline e.g., Geography, Geospatial Sciences, Computer Science.
• Must be proficient in English, both written and verbal, to ensure effective communication and collaboration.
• Must possess and maintain an active and valid driver's license without restrictions and compliance with Versar's vehicle policy.
• Successful results of pre-employment screenings, including federal background check, MVR, and drug screen.
• Comply with company drug and alcohol policy.
• Be authorized to work in the US or will be authorized by the successful candidate's start date.

Preferred Skills

• Experience working with the Department of Navy and familiarity with their technical approaches.
• Familiarity with both public and commercial geospatial domains.
• Ability to obtain a Top Secret Clearance

Compensation

Expected Salary: $155,000 - $177,000 per year

Versar Global Solutions provides the compensation range and general description of other compensation and benefits that the Company in good faith believes it might pay and/or offer for this position based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law.

Location Requirements

This role will follow a hybrid schedule and must be able to report to the Newport News, VA office when needed.

EEO Commitment

Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran. Improper interference with the ability of Versar Global Solutions employees to perform their job duties is not tolerated.