Business Service Manager

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Kenworth Truck Company

Kenworth Truck Company, founded in 1923, is the manufacturer of The World's Best heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.

Requisition Summary

Kenworth Truck Company, a PACCAR Company, has an immediate opening for a Business Service Manager, to support our dealers and customers. You will be responsible for assisting dealer service departments with programs, policies, and procedures which develop and maintain a well-managed, profitable service department. Developing a long-term professional relationship with dealersand customersin the assigned territory will be necessary.

Up to 50% of travel can be expected. Candidates must possess a valid passport and travel by air is essential.

Job Responsibilities

• Develop and maintain strong relationships with key dealer personnel, primarily with dealership senior management.
• Must develop strong understanding of dealership aftersales business operation and have ability to effectively communicate with dealership, Kenworth, and PACCAR senior management.
• Ability to communicate programs, policies, and procedures including attainment of objectivesto dealerships service department.
• Provide recommendations for operational improvements to dealership managers which maximize and increase customer satisfaction, operational effectiveness, and service profitability.
• Interface with PACCAR Legal as needed.
• Process, resolve, and close customerfeedback.
• Partner with key business stakeholders toensurealignment of goals.
• Processing and administration of Goodwill.
• Customer support for local and territory fleets.
• Support internal programs (example: PremierCare Gold, Dealer Excellence, Dealer Business Review, PACCAR Fleet Services...).
• Maintain Product Knowledge and technical aptitude.
• Can travel to the United States of America.
• Ability to travel up to 50%.

Qualifications

Required

• 8+ years of related service of product and technical service knowledge; preferably heavy-duty trucks / OEM or truck components.
• HS Diploma/GED required.
• Ability to travel up to 50% of the time.
• Strong interpersonal, negotiation skills, and independent judgment.

Preferred

• Bachelor's degree in engineering, business or automotive.

Why work for PACCAR/Kenworth?

• Global Fortune 500Company with a wide array of growth and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their fields
• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

As a PACCAR employee, you have a full range of benefit options including:

• PACCAR contributions to RRSP
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off. Additional days are provided with additional seniority/years of service
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Paid short-and long-term disability programs
• EAP services include wellness plans, estate planning, financial counseling and more

Additional Job Board Information

The base compensation range for this position is CAD $112,800 - CAD$176,600 and is dependent on several factors such as experience, skills, education and budget. This role is an existing vacancy and is part of our current hiring plan.