Assistant Branch Manager

ESSENTIAL DUTIES & RESPONSIBILITIES

• Promote and ensure best-in-class customer experience through consistent and effective coaching/development of branch staff
• Ensure all branch employees adhere to the standard of owning all inquiries and replying with 24 hours.
• Manage day-to-day sales efforts of the branch including frequent, active coaching of all branch retail staff; build referral and service skills to produce consistent, measurable results
• Manage branch staff ensuring that appropriate bank policy and procedures are followed in all aspects of branch operations, security and compliance; ensure efficient daily operation of the branch
• Prepare and deliver performance evaluations and recommend salary/bonus adjustments, with input from Branch Manager; counsel/discipline employees when needed; coordinate branch staff training when needed
• Manage as well as execute the process of assisting customers with issues and/or questions relating to their accounts, including the establishment of new account and services
• Monitor branch activities for compliance with BSA and AML, reporting appropriate items to BSA Officer
• Maintain an environment that fosters teamwork
• Responsible for maintaining office building, grounds, equipment and fixtures
• Prepare reports for management as required
• Establish and help to attain internal performance objectives for branch office business volume, deposits, and quality of audit reports
• Provide and maintain a professional business-like atmosphere within the branch
• Support the Branch Manager by representing the bank in the community
• Oversee daily ATM settlement, safe deposit box program, where applicable; and daily distribution of daily tasks when applicable.
• Perform additional duties as requested, needed or assigned

JOB REQUIREMENTS

• Ability to supervise, monitor and evaluate the work of others
• Highly motivated and experienced managing multiple direct reports
• Fluent in written and verbal English communication skills
• Demonstrate and promote high ethical standards and behaviors
• Participation in community organizations and events required
• Ability to build strong relationships across the organization, exceed customer expectations, adapt to change.
• Must have reliable transportation ; must be flexible and able to adapt to new job locations and re-assignments as directed
• Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings. May include providing coverage at other locations, as necessary.
• Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

• Bachelor's degree highly desired or equivalent experience/combined education required
• Banking industry experience highly preferred
• Three to five years of previous experience as a customer service representative in order to assist branch retail staff
• Extensive background in bank operating policies and procedures, banking regulations (state and federal), employee development and public relations
• Proficient in Microsoft Office

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment
• Ability to lift 30 pounds.