Senior Manager of Patient Access Services

Patient Access Services

Lead patient access operations for Santa Monica Hospital,
including registration, admissions, financial clearance, patient throughput,
and revenue cycle accuracy. As the Senior Manager of Patient Access Services,
you will oversee daily operations, staff performance, workflow quality,
regulatory compliance, and process improvement efforts across hospital access
functions. This role leads a large multi-level patient access team and partners
with clinical, administrative, Patient Financial Services, and care coordination
teams to resolve access issues, reduce denials and delays, and support a high
standard of service for patients and families.

In this role, you will:

• Lead day-to-day patient registration, admissions, and
  financial clearance workflows for hospital patients while supporting efficient
  patient throughput.
• Provide real-time operational support and decision-making for complex or
  urgent patient access issues, workflow barriers, and patient flow concerns.
• Serve as an escalation point for patient concerns related to registration,
  access, or estimates, partnering with Patient Experience as needed.
• Manage staffing coverage, daily assignments, hiring, onboarding, training,
  performance evaluations, coaching, corrective action, and employee relations
  support.
• Promote a team-oriented, patient-focused culture aligned with service
  standards, staff accountability, and professional development.
• Identify process improvement opportunities that reduce registration errors,
  denials, delays, and operational barriers in patient access workflows.
• Apply knowledge of payer requirements, reimbursement processes, regulatory
  standards, and HIPAA requirements to support compliance and protect revenue.
• Monitor quality metrics and denial trends, participate in audits and
  regulatory readiness activities, and use data to guide training, reporting,
  workflow improvements, budget monitoring, resource planning, and operational
  decision-making.

Salary Range:

$78,500 to $163,600 annually

Required

• Bachelor's degree in business, healthcare administration,
  or a related field, or equivalent experience.
• 5 or more years of progressively responsible experience in healthcare
  operations, including patient access services, admissions, registration, and
  revenue cycle functions.
• 2 or more years of experience serving in a supervisory capacity within
  healthcare or patient access operations.
• Demonstrated knowledge of patient access operations, including admissions,
  registration, and financial clearance.
• Working knowledge of Epic systems, including Admission, Discharge, Transfer
  and hospital billing applications.
• Knowledge of medical terminology, payer contract requirements, reimbursement
  processes, and federal and state healthcare regulations, including HIPAA
  requirements.
• Ability to supervise staff, prioritize workflows, manage competing
  operational demands, and support staff accountability.
• Strong interpersonal, written, and verbal communication skills to collaborate
  effectively with patients, families, staff, and multidisciplinary teams.
• Experience using performance metrics, reporting, data-driven decision-making,
  problem-solving techniques, and quality improvement or process redesign methods
  to improve operations.

Preferred

• Certified Healthcare Access Manager
  certification is preferred.
• Healthcare Financial Management Association certification is preferred.
• Lean or Six Sigma training or certification with a process improvement focus
  is preferred.
• Bilingual proficiency in English and Spanish is preferred.