Toll Processing Supervisor

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

As a Toll Processing Supervisor at Ryerson, you will play a key role in managing toll processing operations by establishing and maintaining customer accounts, fostering strong customer relationships, and ensuring seamless order execution from entry through invoicing. This position requires strong coordination, problem-solving, and customer service skills to support both internal teams and external clients.

• Create and maintain supplier and sales accounts for toll customers within SAP
• Collaborate with MDA teams to establish and manage material master data
• Manage the full order lifecycle, including order entry, shipment coordination, and invoice review
• Identify and resolve issues in routine situations by applying standard procedures and sound judgment
• Effectively prioritize and manage multiple customer demands while delivering high-quality service
• Coordinate with internal teams across processing centers, including receiving, scheduling, order entry, and shipping
• Support price quoting, customer claims, and credit-related activities
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

• Bachelor's degree preferred
• 5 plus years of relevant sales or industry experience preferred
• Strong written, verbal, and interpersonal communication skills
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
• Demonstrated ability to multi-task and prioritize in a fast-paced, dynamic environment
• Strong problem-solving skills, including the ability to address complex issues
• Willingness and ability to travel up to 25%

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