New

Lead, Customer Service CSC

Lincare Holdings
United States, Pennsylvania, Philipsburg
200 Shadylane Drive (Show on map)
Jul 08, 2026
This employee aids in supervising all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC). Job Responsibilities: Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel If applicable Actively participates in the training of all Customer Service personnel including new hires if applicable Monitors the flow of orders to and from the Customer Service Department Deletes corrects or re-enters patient orders as deemed necessary Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel Read and analyze documents such as patient orders Comprehend pharmacy prescription terminology if applicable Effectively communicate with co-workers and patients alike Help with the training of employees if applicable Calculate figures and amounts in reference to frequency and doses dispensed if applicable Apply common sense understanding to carry out oral and written instructions Fairly reprimand and verbally discipline employees according to approved procedures if applicable Education and Experience: High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience Computer entry experience necessary Physical Demands: The employee must occasionally lift and/or move up to 10 pounds.