Team Lead - Eligibility & Enrollment

Team Lead-Eligibility & Enrollment

Schedule: Monday-Friday 8:00am-4:30pm

Pay Range: Up to $24 hourly, D.O.E

GENERAL SUMMARY:

The Eligibility & Enrollment Team Lead l is responsible for assisting the Department Manager or Supervisor. He or She will assist with employee training, answering questions, and tracking time/attendance, while maintaining their own assigned workload.

Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

• Oversee and direct the daily activities of the Eligibility staff in office or onsite at a client location.
• Provide daily/weekly account reports to the Department Manager.
• Prepare and conduct staff training.
• Maintain time and attendance records for staff.
• Delegation and inspection of workflows.
• Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.
• Meet goals and objectives as assigned by management.
• Report and document employee disciplinary problems to the department manager.
• Maintain good working relationships with state and federal agencies.
• Assist other patient representatives in the unit with questions they have regarding how to work accounts.
• Direct the workflow for the unit.

Additional Duties and Responsibilities:

• Screen patients for eligibility programs on the state and Federal levels.
• Identify all areas of patients' needs and direct them to the appropriate agency for assistance.
• Start the application process when possible.
• Advise patients regarding assistance programs.
• Record thorough and accurate documentation on patient accounts in the CUBS system.
• Assess the status and progress of applications.
• Process escalated calls.
• Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.
• Oversee the client inventories for the hospitals assigned to the unit and be proactive in
• resolving issues.

Educational/Vocational/Previous Experience Recommendations:

• High school diploma or equivalent is required.
• Bachelor's Degree preferred.
• 1 - 3 years' experience in a leadership role is preferred
• 1 - 3 years' experience in a healthcare eligibility role (government or hospital) preferred
• Excellent written and verbal communication skills.
• Demonstrated leadership abilities.
• Ability to present oneself in a professional and courteous manner at all times.
• Ability to stay on task with little or no management supervision.
• Demonstrate initiative and creativity in fulfilling job responsibilities.
• Ability to prioritize multiple tasks in a busy work environment.
• Strong working knowledge of personal computers including Microsoft Office.

Working Conditions:

• Call Center environment or onsite at a contracted facility
• Must be able to sit for extended periods of time.