Quality Engineer 3

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

The Advanced Software QA Engineer is responsible for ensuring high-quality, reliable systems through thoughtful, risk-based manual testing. This role operates with a high degree of autonomy, owns quality outcomes and reporting across multiple systems, and partners closely with cross-functional teams to deliver maximum customer value.

This position focuses on intentional testing by validating not only documented requirements but also real-world system behavior. The Advanced Software QA Engineer proactively identifies risks, influences priorities, and continuously improves quality assurance practices across the team. The ideal candidate is resourceful, technologically savvy, a quick learner, and enjoys solving complex problems. Exceptional attention to detail is essential, along with experience using constituent relationship management tools.

Create and manage new and existing test plans for features, enhancements, and defects with minimal direction.
• Define manual quality assurance requirements for complex projects and refine those requirements throughout the development lifecycle.
• Validate end-user workflows and business logic through thorough manual testing.
• Execute smoke, functional, regression, integration, and user interface testing.
• Ensure testing extends beyond documented requirements to include real-world system behavior and customer experience.
• Identify, assess, and communicate quality risks to cross-functional stakeholders.
• Document defects with detailed reproduction steps, supporting evidence, and impact assessments.
• Demonstrate sound judgment and make informed quality-related decisions in fast-paced environments.
• Advocate for quality-focused scope adjustments when competing priorities arise.
• Provide recommendations to team leaders regarding initiatives that deliver the greatest value to customers and the business.

• Utilize AI-assisted testing tools to improve productivity, analysis, documentation quality, and test coverage.
• Create clear prompts and instructions that support test design, defect investigation, and quality assurance activities.
• Review, validate, and apply engineering judgment to all AI-generated recommendations, test cases, scripts, and outputs before implementation.
• Maintain awareness of AI-related risks, including inaccurate assumptions, inconsistent results, privacy concerns, and over-reliance on generated content.
• Apply responsible use of AI tools to support software quality and reliability objectives.
• Previous experience in software testing or quality engineering within a professional software development environment.
• Experience collaborating with Product and Design teams to understand requirements, acceptance criteria, and customer needs.
• Ability to work closely with client-facing teams to gain a strong understanding of end-user workflows.
• Experience partnering with software engineers to identify and execute effective testing strategies.
• Participation in test planning, estimation, sprint activities, and quality assurance initiatives.
• Strong understanding of quality assurance methodologies and continuous improvement practices.
• Experience working in Agile development environments.
• Proficiency with GitHub, Postman, Atlassian products, and Microsoft Office applications.
• Willingness and ability to learn and apply AI-assisted testing practices.
• Familiarity with constituent relationship management tools is preferred.

Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include - Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions - Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Flexibility & Balance

• Flexible Time Off - Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days - Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement - Support a productive home office environment.

• Multiple Health Plan Options - Including a 100% employer-paid plan.
  
• Employer HSA Contributions - When enrolled in a High-Deductible Health Plan.
  
• Fitness Reimbursement Program - Stay active, your way.
  
• On-Demand Mental Health Support - Access to Headspace and other wellness tools.

• Paid Parental Leave - For both birthing and non-birthing parents.
  
• Traditional & Roth 401(k) - With a generous company match.
  
• Life & AD&D Insurance - 100% employer-paid coverage for peace of mind.

• Online Learning Platforms - Fuel your professional development.
  
• Competitive Salary & Bonuses - Your contributions are valued and rewarded.