Patient Escort Supervisor - Newark Campus

Help Keep Patient Care Moving at One of the Region's Largest Hospitals

If you're an experienced frontline leader who thrives in a fast-paced healthcare environment, this is your opportunity to make a meaningful impact every day.

ChristianaCare is seeking an experienced Patient Escort Supervisor to provide day-to-day operational leadership for Patient Escort Services while overseeing

Environmental Services Leads at our 1,000 plus -bed Newark Campus. Reporting to the Manager of Support Services, you'll help ensure the safe, timely movement of patients, support efficient hospital throughput, and contribute to an exceptional patient experience across one of the region's busiest healthcare environments.

This highly visible leadership role is ideal for someone who enjoys leading people, making sound operational decisions, taking initiative, and building strong partnerships across clinical and support service teams.

What You'll Do

• Provide day-to-day operational leadership for Patient Escort Services and Environmental Services Leads.

• Coordinate patient transport operations to support safe, timely patient movement and efficient clinical workflows.

• Supervise, coach, mentor, and develop frontline team members while fostering accountability, engagement, and service excellence.

• Monitor staffing levels, prioritize assignments, and adjust resources to meet changing patient volumes and operational needs.

• Partner with nursing, Environmental Services, and other clinical departments to ensure seamless daily operations and outstanding customer service.

• Promote a culture of safety, teamwork, continuous improvement, and operational excellence.

• Support employee performance through coaching, recognition, and performance management.

We're Looking For

• A confident, positive leader who enjoys developing people and building high-performing teams.

• Someone who works independently, takes initiative, and is comfortable making sound operational decisions.

• A supervisor who remains calm, organized, and solution-focused in a high-volume environment.

• An effective communicator who builds collaborative relationships across multiple departments.

• A leader committed to delivering exceptional customer service and creating a positive patient experience.

Qualifications

• High school diploma or GED.

• Minimum of two years of experience in patient transport, environmental services, hospital support services, or related healthcare operations.

Preferred

• Previous leadership experience as an Environmental Services Lead, Patient Escort Lead, Team Lead, Charge Leader, Supervisor, or similar frontline leadership role.

• Experience in a large, high-volume acute care hospital.

• Experience supervising or coordinating frontline healthcare support staff.

• Demonstrated ability to manage staffing, workflow, patient throughput, and competing operational priorities.

• Experience using electronic patient tracking or hospital information systems.

Why ChristianaCare?

At ChristianaCare, support services are essential to delivering safe, compassionate, and efficient patient care. At our Newark Campus, you'll join a collaborative leadership team where your work directly impacts patient flow, operational excellence, and the experience of patients, visitors, and caregivers every day.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/