The Branch Service Manager is responsible for ensuring the successful management of work performed in the service area. The incumbent is responsible for establishing production goals, supervising, training, and evaluating service employees to ensure that work is performed in support of company's department goals. This individual monitors physical requirements for work completion (facilities, tools, environmental) and communicates same on an ongoing basis to his/her Branch Manager.
The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
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Department
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Texas First Rentals (TFR)
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Employment Type
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Full Time
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Location
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TFR - Brownsville
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Address
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2995 N Indiana Ave, Lot 4, Brownsville, Texas, 78526
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Workplace type
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Onsite
Essential Functions
Develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models and processes to ensure alignment with our Vision, Values, and Mission
Select, manage, develop, and evaluate service personnel to ensure high levels of top quality workmanship and efficiency in a repair and service shop environment
Communicate, implement, and monitor service department policies in order to ensure a high level of consistency
Monitors and controls time records, service reports, and shop maintenance activities
Plans and assigns work, enforces policies and procedures and recommends improvements in repair and service methods, equipment, operating procedures and working conditions
Models and coaches to ensure that shop work and safety practices are performed in a safe and hazard free shop
Manages company expenses through warranty and damage recovery
Maintains delivery and field service fleet
Maintains facilities to Cat Contamination Control and TFR safety standards
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned
Knowledge, Skills, and Abilities
Highly developed mechanical background with various size and type engines and electrical systems
Extensive knowledge of construction equipment, aerial, and lifting equipment
Knowledge of machines and tools, including their designs, uses, repair, and maintenance
Extensive knowledge of, and experience with MSHA, OSHA & DOT, certification preferred
Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance
Operation and control skills - Controlling operations of equipment or systems
Advanced mechanical skills and understanding of schematics and diagrams
Solid teamwork, communications, and interpersonal skills
Judgment and decision making skills to consider relative costs and benefits of potential actions, and the ability to determine the appropriate course of action
Great attention to detail and solid organizational skills
Solid recordkeeping and document control to ensure compliance with company policy and procedures
Ability to manage multiple priorities
Ability to read and understand information and ideas presented in writing
Ability to listen to and understand information and ideas presented through spoken words and sentences
Requirements
Education and Experience:
Five to eight years of work-related skill, knowledge, or experience preferred
Aerial lift and fork lift certification required
High school/equivalent diploma or trade school diploma preferred
Valid driver's license
Supervisory Responsibilities:
This position supervises shop and field service technicians and will provide input to the manager regarding evaluations, merit increases, and career development
Travel:
Less than 10% travel per year with some overnight stays; 90% related to training
Physical Requirements:
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Frequently moves materials or equipment weighing up to 50 pounds
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladders
Be able to safely maneuver and work underneath equipment
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Work Environment:
Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
Noise level may be loud at times
Exposure to small quantities of chemicals, steam, high-pressure water, and high speed rotating equipment
Significant time spent in confined spaces and high places
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
About Texas First Rentals
HOLT Group is a renowned, family-owned company with a legacy spanning nearly a century. As a powerhouse across several industries, including heavy machinery, construction, consulting services, training, and technology, we prioritize people and values. Our commitment to a Values-Based Leadership approach has led to trusted partnerships and collaborative endeavors. At the heart of our operations is HOLT CAT, the largest Caterpillar dealership in the nation, along with other companies focused on industrial & commercial selling, energy, technology, and training & development. We excel in selling, servicing, leasing, and renting top-of-the-line industrial machinery and are dedicated to powering the construction and industrial spaces with superior equipment. Moreover, we empower construction and development with advanced technology, along with bringing technical skills and Values-Based Leadership to individuals and companies seeking sustainable growth. If you're seeking a fulfilling career, explore our job opportunities at HOLT Group and join our values-driven team. Apply Now
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HOLT CAT
Jul 15, 2026