New 
WI Pharm Reg Rate First Shift Customer Service Rep
 Staffing Support Specialists | |
 United States, Wisconsin, Jackson | |
 Jul 22, 2026 | |
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Job Description
Customer Service Rep
Location: Jackson
Pay Range
: $21-$23.00
Shift
:
First - 8:00am - 4:30pm
Summary:
Performs a critical role in our operations by providing an interface between customer and company. This interface is essential to building and maintaining strong relationships with our customers and consumers and meeting our business and financial objectives.
Responsibilities
:
1. Promptly answer questions and concerns professionally and courteously by providing accurate and appropriate responses, both written and verbal, ensuring customer satisfaction.
2. Accurately and efficiently process order transactions received via mail, fax or phone . Audit entry to ensure accurate terms, pricing, due dates and ship-
to's
. Document all purchase order changes.
3. Obtain and evaluate all relevant and mandatory information from complaints, tactfully handling difficult or stressful situations.
4. Maintain off-line log of all calls received.
5. Perform data analysis on customer accounts as required or requested.
6. You will also perform the following duties:
7. Review
open order
reports identifying late orders and investigate
reason
for delay, communicate delays to appropriate sales manager, reps and or/or customer and update order in system as approved.
8. Review and manage internal routing of Customer Routing Guides updating master comments as necessary.
9. Properly open and close front office.
10. Acknowledge and greet everyone who enters in a friendly and professional manner. Ensure all visitors log in/out.
11. Maintain the order/packing list filing system.
12. Deliver fax messages.
13. Process internal Fed Ex overnight requests.
14. Manage administrative requests.
15. Coordinate the repair and maintenance of office copiers.
16. Manage administrative requests
Reporting Relationship:
This position reports to the
Customer Service Manager
Qualifications
:
People working in this position must be very detail-oriented and work with a high degree of accuracy with the ability to multitask effectively with a High School diploma or 3 years related experience.
Knowledge of basic computer operations with proficiency in Word and Excel
Knowledge of Customer Service principles and practices
Dependable
Ability to prioritize and adapt to changes quickly
Solid problem-analysis,
problem-solving
and follow through skills
Strong listening, communication and interpersonal skills
Has initiative and takes on additional responsibilities
Recommends process improvements
Continually maintains working knowledge of products
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