New Accounts Analyst II (Hybrid)

Work Arrangement:

***After the initial training period, this is a hybrid role, working onsite in our Wilmington, DE office.***

At The Bancorp, we've spent more than 25 years driving innovation in the financial services industry. As one of the first banks to embrace fintech, we combine technology, expertise and a forward-looking approach to deliver creative, real-world solutions. We work side by side with our partners to help them grow and innovate with confidence. Across Fintech Solutions, Institutional Banking, Commercial Lending and Real Estate Bridge Lending, we provide the people, processes, technology and banking capabilities that turn bold ideas into outcomes.

Join a team that brings urgency and rigor to every challenge and plays a direct role in driving growth for our clients and the communities we serve.

The New Accounts Analyst II role processes new account applications and account maintenance requests in accordance with bank policies, procedures, regulatory requirements, and established service level agreements. Reviews account documentation, analyzes Customer Identification Program (CIP) and third-party verification results, and resolves processing exceptions to ensure accurate and compliant account servicing. Provides operational support to internal business partners and clients by supporting business online banking, Positive Pay, Remote Deposit Capture, and related deposit services.

Reviews new account documentation for completeness, accurately processes new account requests through the account opening system, and ensures timely completion in accordance with established service level agreements (SLAs).
• Reviews and analyzes Customer Identification Program (CIP) results and other third-party verification data to determine account eligibility and render application decisions in accordance with bank policies, procedures, and regulatory requirements.
• Performs all account opening activities in compliance with applicable banking regulations, internal policies, operating procedures, and established risk management practices. Maintains current knowledge of regulatory requirements through ongoing training and professional development.
• Performs maintenance activities, including closing, reopening, and modifying deposit accounts. Researches, identifies, and resolves system-generated exceptions and processing issues within established authority levels.
• Identifies, researches, and escalates complex issues, exceptions, or items outside delegated authority to management for resolution. Monitors recurring trends, including incomplete or inaccurate application documentation, and recommends process improvements where appropriate.
• Processes debit card requests, check orders, and other account-related service requests while ensuring accuracy and timely completion.
• Assists in the development, review, maintenance, and enhancement of departmental procedures, job aids, and process documentation to support operational consistency, compliance, and continuous improvement.
• Establishes and maintains effective working relationships with peers, management, Client Relationship Managers, and other internal business partners to resolve account-related issues, respond to inquiries, and communicate the status of outstanding requests in a timely and professional manner.
• Prepares, reviews, analyzes, and distributes operational reports related to production volumes, service levels, quality metrics, processing exceptions, and other departmental performance indicators.
• Provides operational support to business line Client Relationship Managers and clients by assisting with the enrollment, maintenance, and servicing of electronic banking products, including online banking, Positive Pay, and related services.
• Prioritizes daily workload to consistently meet established service level agreements while maintaining a high level of accuracy, quality, and regulatory compliance.
• Performs quality assurance reviews of account opening activities by evaluating completed work for accuracy, completeness, and compliance with established policies and procedures. Documents findings and communicates results to management to support quality improvement initiatives.
• Identifies opportunities to improve operational efficiency, customer service, and internal processes through collaboration, process improvement initiatives, and effective problem solving.
• Performs other duties and special projects as assigned.

• High school diploma or an equivalent combination of training and experience.
  
• 2 years of related banking and customer service experience.
• Working knowledge of LexisNexis, Equifax, Chex Systems. Experience with IBS Insight or other FIS software.
• Working knowledge of Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook.
• Excellent verbal, written, and interpersonal communication skills.
• Team player, able to work effectively in a team fostered, multi-tasking environment.
• Must be able to work additional hours as needed to meet business demands.

What Success Looks Like
Accurately and efficiently processes account requests, meets service levels, resolves exceptions, and maintains compliance with bank policies and regulatory requirements.

Why This Role Matters
This role supports accurate, compliant deposit account servicing while reducing operational risk and providing timely support to clients and internal business partners.

This job will be open and accepting applications for a minimum of five days from the date it was posted.

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Working at The Bancorp Bank, N.A. and Benefits Information: https://thebancorp.com/company/join-our-team/

Company Culture at The Bancorp Bank: https://www.thebancorp.com/company/company-culture/

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

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