Senior Facilities Manager

Job Summary:

Please note: The location is in Fresno, UCSF Regional Campus

The Sr. Facilities Manager receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Formulates, implements, and monitors facilities management policies and programs. Develops plans to meet objectives and deliver results. Manages fiscal, physical and personnel resources and may manage multiple facilities and personnel.

Under the general direction of the Sr. Director, General Services and the Chief Administrative Officer for the Fresno Campus, the Sr. Facilities Manager is responsible for managing programs, practices and standards for the Fresno program. The position has oversight accountability for producing timely and effective adoption of all essential elements of the FM and project coordination programs and standards. As the Fresno Sr. Facilities Manager along with the COE Facilities Program Manager will help guide and influence all program strategic planning, develop innovative program advancements and solutions, and deploy a full set of ways and means related to modern service delivery methods and procedures in a medical university environment. Duties include setting program safety standards, training and development options, monitoring and reporting of the budget performance, managing strategic vendor contracts, responding to special requests, following the strategic direction and program approval of the FS governance and influencing personnel policies and actions when assigned.

The Sr. Facilities Manager will also function as a working Facilities Manager, who is responsible for managing an assigned subset of operations and maintenance functions for the Fresno Campus. The subset of activities may include assignments to a specific building where campus employees are located that make up a larger zone within Fresno, specific management of team members or a large crew or combination of both. This may include supervising the activities of a core team of custodians, grounds, building maintenance workers and transportation services. The Sr. Facilities Manager must be prepared to act on behalf of and in the absence of the Director. In addition to the operational needs for Fresno the Sr. Facilities Manager is also responsible for space management, furniture and transportation services.

The Sr. Facilities Manager is responsible for total operation of building management and site services requiring a positive and proactive working relationship with building occupants. The Sr. Facilities Manager is responsible for the day-to-day operations of their assigned buildings in a cost efficient, responsive, and proactive manner ensuring that service requests and work orders are managed efficiently and that the FS priority work system is functioning properly. Initiates and manages maintenance, renovation, and remodeling projects ensuring code compliance and quality control. Coordinates the assignment of building maintenance, engineering, custodial, ground, project management, and other staff to correct maintenance deficiencies and to respond to facility-related business and emergencies. Interprets regulatory agency policies to building occupants and ensures that health and safety codes are followed. Coordinates prompt response to facilities emergencies in their assigned buildings and ensures customers are properly notified of the impact of the emergency in their area. He/She will be responsible for providing various project management services to campus and client departments to achieve construction projects to be on schedule, within budget, high quality, cost effective, and appropriate to client program needs. The incumbent will assist in organizing, planning, and managing design and construction small projects. The responsibility requires the incumbent to schedule multiple project milestones and to maintain budget tracking while maintaining professional working relationships with contractors, state agencies, and University staff at all levels. In addition to managing projects, the Facilities Manager will have assigned, specialized duties that support the overall mission of FS. Incumbent is responsible for getting to know the unique needs of the building occupants, maintaining knowledge of current building conditions, allocating limited resources to fix building maintenance and aesthetic issues, developing relationship with key clients and department building coordinators, and working on special facilities project to advance the professionalism of the organization. The Sr. Facilities Manager serves as a primary Facilities Services representative for the UCSF Fresno campus and is expected to build strong, collaborative relationships with faculty, staff, students, trainees, and affiliate partners. The incumbent promotes a customer-focused service culture by emphasizing responsiveness, communication, transparency, and effective resolution of service concerns.

Establishes objectives and work plans, and delegates assignments to subordinate professionals. Reviews and approves recommendations for facilities management and related programs. Responsible for managing preparing, administering and directing facilities management resources. Involved in developing, modifying and executing policies that affect immediate operations. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules.

Campus Facilities Services has adopted a sustainability strategy and it is expected to support this strategy by reducing pollution, water use, energy use and resource use; improving health of the environment, employees and the community.

Department Overview:

UCSF Fresno Facilities and Campus Operations is committed to creating an exceptional campus physical environment to support the research, teaching, health care and community service mission of the University. UCSF Fresno is a regional campus of UC San Francisco. UCSF Fresno Facilities and Campus Operations is part of East Campus Operations and provides a wide variety of support to the regional campus in the areas of building operations, custodial services, grounds, transportation, space management, furniture, waste management, educational and event scheduling, access controls, and emergency management support.

UCSF Fresno as part of FS adheres to and supports campus wide P.R.I.D.E. values and the Principles of Community, and all FS leaders are expected to create a fair, equitable, safe, and supportive work environment where everyone can do their best work. FS leaders share accountability for the overall success of the operation and strive towards a high-performance work environment. We value innovation, creative problem solving, and diligent follow-through

UCSF Fresno Regional Campus provides educational and clinical training to the Central San Joaquin Valley and administered by the Office of the Vice Dean in Fresno. UCSF Fresno is focused on improving health in California's San Joaquin Valley (SJV) through excellence in medical education (physician training) and patient care and innovative clinical research and community partnerships.

The UCSF Fresno Regional Campus supports 9 residency programs, 17 fellowship programs, 3 PA programs, the SJV PRIME and SJV PRIME+ medical student programs and several pipeline programs.

Required Qualifications:

• Bachelor's degree in facilities management, engineering, business administration, or a related field, with five to eight years of relevant experience managing or supervising facility maintenance operations and personnel; or an equivalent combination of education and experience.
• Significant facilities management experience in a complex university, healthcare, commercial, or institutional environment, including responsibility for multi-site operations.
• Advanced knowledge of modern facilities management practices, including preventive, predictive, corrective, and routine maintenance programs involving electrical, plumbing, HVAC, and other building systems.
• Broad knowledge of facilities operations, project delivery, contract management, space planning and allocation, security, fire and life safety, emergency preparedness, building codes, OSHA requirements, and other applicable regulations.
• Demonstrated ability to develop and implement operational systems, records, standards, and protocols that support consistency and equitable service delivery across multiple locations.
• Strong leadership, staff development, team-building, and performance management skills, with experience supervising professional staff, skilled trades, service providers, and contract employees across multiple disciplines.
• Proven ability to collaborate effectively with internal and external stakeholders on short- and long-term facilities planning, operational priorities, and service delivery.
• Strong analytical, research, problem-solving, and report-writing skills, including the ability to prepare regulatory, operational, and budgetary reports.
• Sound judgment and a demonstrated record of resolving complex facilities-related challenges while maintaining excellent customer service and diplomacy.
• Strong verbal and written communication skills, with the ability to interact effectively with customers, department administrators, employees at all organizational levels, contractors, and external partners.
• Ability to work independently and collaboratively in a fast-paced environment, follow through on customer requests, resolve concerns, and use available resources to provide timely and accurate responses.
• Knowledge of safety standards and regulations, with the ability to evaluate safety programs and practices, recommend improvements, coordinate emergency drills, and support facilities emergency preparedness and response plans.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Access.
• Ability to operate a UCSF vehicle to transport personnel, equipment, or resources.
• Successful completion of a background check and UCSF Occupational Health clearance.

Preferred Qualifications:

• Experience inspecting construction in progress, including general and specialty structures, and the ability to read, sketch, and interpret plans and specifications.
• Facilities management experience in a university and/or academic medical center environment.
• Knowledge of UC and UCSF systemwide policies and procedures related to financial, contractual, administrative, construction design, environmental health and safety, space utilization, and facilities management practices.
• Professional certification such as APPA Certified Educational Facilities Professional (CEFP), IFMA Certified Facility Manager (CFM) or Facility Management Professional (FMP), or BOMI Real Property Administrator (RPA) or Facilities Management Administrator (FMA).

License Requirement:

• Valid California driver's license.

Required Qualifications:

• Bachelor's degree in facilities management, engineering, business administration, or a related field, with five to eight years of relevant experience managing or supervising facility maintenance operations and personnel; or an equivalent combination of education and experience.
• Significant facilities management experience in a complex university, healthcare, commercial, or institutional environment, including responsibility for multi-site operations.
• Advanced knowledge of modern facilities management practices, including preventive, predictive, corrective, and routine maintenance programs involving electrical, plumbing, HVAC, and other building systems.
• Broad knowledge of facilities operations, project delivery, contract management, space planning and allocation, security, fire and life safety, emergency preparedness, building codes, OSHA requirements, and other applicable regulations.
• Demonstrated ability to develop and implement operational systems, records, standards, and protocols that support consistency and equitable service delivery across multiple locations.
• Strong leadership, staff development, team-building, and performance management skills, with experience supervising professional staff, skilled trades, service providers, and contract employees across multiple disciplines.
• Proven ability to collaborate effectively with internal and external stakeholders on short- and long-term facilities planning, operational priorities, and service delivery.
• Strong analytical, research, problem-solving, and report-writing skills, including the ability to prepare regulatory, operational, and budgetary reports.
• Sound judgment and a demonstrated record of resolving complex facilities-related challenges while maintaining excellent customer service and diplomacy.
• Strong verbal and written communication skills, with the ability to interact effectively with customers, department administrators, employees at all organizational levels, contractors, and external partners.
• Ability to work independently and collaboratively in a fast-paced environment, follow through on customer requests, resolve concerns, and use available resources to provide timely and accurate responses.
• Knowledge of safety standards and regulations, with the ability to evaluate safety programs and practices, recommend improvements, coordinate emergency drills, and support facilities emergency preparedness and response plans.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Access.
• Ability to operate a UCSF vehicle to transport personnel, equipment, or resources.
• Successful completion of a background check and UCSF Occupational Health clearance.

Preferred Qualifications:

• Experience inspecting construction in progress, including general and specialty structures, and the ability to read, sketch, and interpret plans and specifications.
• Facilities management experience in a university and/or academic medical center environment.
• Knowledge of UC and UCSF systemwide policies and procedures related to financial, contractual, administrative, construction design, environmental health and safety, space utilization, and facilities management practices.
• Professional certification such as APPA Certified Educational Facilities Professional (CEFP), IFMA Certified Facility Manager (CFM) or Facility Management Professional (FMP), or BOMI Real Property Administrator (RPA) or Facilities Management Administrator (FMA).

License Requirement:

• Valid California driver's license.