Business Support Specialist

OUC - The Reliable One, an industry leader and the second-largest municipal utility in Florida committed to serving the community and the environment, is presently seeking a Business Support Specialist to join the OUC Conventional Lighting division.

We are seeking a highly organized, detaildriven professional passionate about data and analytics to provide essential financial and operational support. The Business Support Specialist will serve as a key partner for capital project preparation, tracking department budgets, and maintaining accurate business data that informs leadership decisions. You will ensure timely reporting, data integrity, and strong alignment across teams while navigating systems, processes, and project workflows with confidence. A strong understanding of business operations, financial coordination, and data research will help you succeed as you support both daytoday workflows and longterm projects.

The ideal candidate communicates clearly, works independently, and adapts well. You will review and analyze data, prepare financial projections, support recurring reporting, and ensure accuracy across all tools and systems used for project tracking and operational analysis. A resourceful, proactive mindset-paired with strong analytical skills, exceptional attention to detail, and proficiency with business technologies-will be essential to success. This position offers an excellent opportunity to contribute meaningfully to financial processes, project operations, and continuous improvement efforts across multiple business groups.

OUC's mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do.

The ideal candidate will have:

• Bachelor's degree in Finance, Accounting, Business Administration, Economics or other related field. Two (2) years of additional experience may replace each year short of the education requirement.
• Minimum of two (2) years of providing support to business operations, including one or more of the following:
  
  • Project coordination
  • Budget/accounting coordination
  • Financial data research
  • Developing operational reports
  • Analysis of business operations
  
  
• Proficiency
  in Microsoft Office Suite, specifically advanced Excel and data visualization skills, and the ability to quickly learn and navigate
  multiple business systems

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes:

• Competitive compensation
• Low-cost medical, dental, and vision benefits; paid life insurance premiums; retirement benefits including cash balance and employer matching; health reimbursement account
• Paid vacation, holidays, and sick time
• Educational and professional assistance; paid memberships in professional associations
• Access to workout facilities at each location
• Paid conference and training opportunities
• Hybrid work schedule after training period

Click here to view our Benefits Summary.

Salary Range: $32.692 - $40.865 per hour (Estimated $67,999.36 - $84,999.20 annually), commensurate with experience

Location: 6003 Pershing Ave, Orlando, FL 32822

Applicants must be legally authorized to work in the United States at the time of application. This organization does not offer or sponsor employment visas for internship or full-time positions.

Please see below a complete Job description for this position.

Job Purpose:

Provide advanced operational and administrative support for an assigned Business Unit or department. Coordinate the administrative and program operations of the department, including reviewing and researching data, developing reports and recommendations, coordinating budgets, maintaining documentation, and supporting departmental customers.

Primary Functions:

• Collect, verify, and maintain a variety of departmental program performance, operational, budget, and financial data.
• Review and research data results, provide recommendations, and prepare related reports for management and/or external entities; may be required to provide financial, statistical, and/or technical analysis/reports.
• Participate in forecasting the department's operational activities and work volumes.
• Provide related research, recommendations, and/or scheduling of employees and resources.
• Coordinate assigned departmental programs, projects, and activities; respond to program customers to identify needs and resolve issues; act as a resource for other departments.
• Identify and research gaps in departmental programs; identify opportunities and recommend and/or implement improvements.
• Research and recommend new technologies, programs, and procedures.
• Participate in developing and maintaining departmental and/or operational budgets; identify and research budget and financial variances.
• Maintain and review departmental contracts, documents, policies, and manuals; help ensure compliance with related regulations and agreements.
• Participate in coordinating departmental administrative activities, including creating purchase orders, approving invoices, coordinating events, and supporting employee management activities.
• Train staff on programs, procedures, budgeting, and/or department operations.
• Support operational software and technical applications related to the department.
• Perform other duties as assigned.

Technical Requirements:

• Thorough knowledge of, but not limited to, the following:
  
  
  
  • Enterprise resource planning (ERP) software (JD Edwards EnterpriseOne) and specialty software programs used to assemble business operations data in the functional area of assignment (billing, budget, accounting, workforce management, etc.).
  • Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws.
  • Customer Information System (CIS).
  
  
  
  
• Strong written, oral, and interpersonal communications skills.
• Analyze business operations and financial data, identify problems/opportunities, interpret policies, and propose solutions.
• Able to prioritize and coordinate multiple projects to meet deadlines.
• Understand and apply technical and regulatory knowledge in the functional area of assignment.
• Develop a variety of reports, documents, manuals, and guides for the functional area of assignment.
• Ability to understand and apply governmental accounting practices in the maintenance of financial records.
• Ability to make arithmetic computations using whole numbers, fractions, and decimals; compute rates, ratios, and percentages.
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).

Education / Certification / Years of Experience Requirements:

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or other field related to the area of assignment from an accredited university or college. Two (2) years of additional experience may replace each year short of the education requirement.
• Minimum of two (2) years of providing support to business operations, including one or more of the following responsibilities:
  
  
  
  • Project coordination
  • Budget/accounting coordination
  • Financial data research
  • Developing operational reports
  • Analysis of business operations
  
  
  
  
• Additional experience in the functional area of assignment may be preferred.

Working Conditions:

This job is absent of disagreeable conditions.

Physical Requirements:

This job consists of constant or very frequent speaking, hearing, reading, writing, typing, sitting, and repetitive motions. This job may occasionally include driving a company vehicle, reaching overhead, and climbing ladders or stairs.

OUC-The Reliable One is an Equal Opportunity Employer committed to recruiting, hiring, promoting, training, transferring, compensating, and administering all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information, or any other factor prohibited by law.

EOE M/F/Vets/Disabled