Nurse Manager - Clinical Research Services

%

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

Supervises and facilitates the flow of patient care activities and coordination of the interdisciplinary clinical staff for assigned clinics / centers. Assures quality care and compliance with internal policy, external regulations and accepted practices across the continuum of care. May also supervise the fiscal and administrative operations.

• Serves as the unit(s) supervisor and holds staff accountable for participant and study team satisfaction.
• Plans and coordinates staffing for the delivery of research related activities.
• Works with the Nursing Director, Assistant Nursing Director, and site-specific administrative nurse supervisors to determine cross coverage needs across CRS.
• Promotes a physical environment conducive to the delivery of safe participant care.
• Monitors the execution of research activities to ensure implementation meets protocol specific requirements.
• Adheres to the clinical policies and best clinical practices outlined by the UCSF and SFVA medical centers.
• Ensures staff are compliant with HIPPA regulations and IRB human subjects protection policies.
• Ensures staff complete all required departmental, institutional, and research required trainings and certifications.
• Ensures staff and clinical research activities adhere to State and Federal regulations.
• Assists with the delivery of clinical research activities when required in the course of duty.
• Other duties as required.

25

Evaluates subordinate staff and participates in decision-making on hiring, salary actions, disciplinary actions, performance ratings, and other human resources matters. Evaluates the competencies of clinical staff, according to scope of practice for the position.

• Selects and hires qualified staff members in collaboration with the Director of Nursing.
• Onboards newly hired staff to the units and ensures staff complete federal institutional onboarding requirements for personnel working at the VA location.
• Follows institutional Human Resources policies and procedures and labor relations standards.
• Monitors and documents staff performance and addresses issues promptly.
• Carries out disciplinary actions (if required) in consultation with Labor and Employee Relations and per University Policy.
• Conducts timely staff performance evaluations based on organizational standards and PRIDE values.
• Ensures clinical staff function within their scope of practice per medical center guidelines and per licensure.
• Ensures and documents that staff meet all clinical competency requirements.
• Approves and audits staff timesheets according to the UCSF timesheet policy/guidelines.
• Approves staff vacation, overtime, and per diem usage in consultation with site-specific leadership.
• Maintains on-site clinical personnel records as required by medical center and campus policies.
• Other duties as required.

25

Assures completion of orientation and training of all patient care staff. Identifies and implements department specific educational opportunities for staff in collaboration with ambulatory administration. Assure work is performed in adherence to patient service standards, internal policies, external regulations, and quality / quantity expectations.

• Ensures staff complete orientation requirements set for by the institution and the department.
• Orients and trains staff to unit specific work and activities.
• Participates the in the development of unit specific training and competencies.
• Incorporates updated FDA, State, Institutional regulations and requirements in CRS specific policies, trainings, etc.
• Ensures staff remain current with their licensure, clinical competencies, and trainings.
• Educates study team members regarding CRS policies and procedures, including policies for new study start-up.
• Collaborates with Principal Investigators, study teams, ancillary services, CRS operations, and CTSI finance to implement new research protocols and leads study start-up meetings for new protocols.
• Participates in team building by actively contributing during meetings and with staff and providers in discussion of all practice activities.
• Implements new clinical research protocols and assists in the development of research orders.
• Develops and implements training plans for research protocols.
• Consults in the budget development process for new research protocols as needed.
• Other duties as assigned.

Serves as a resource to clinic staff / Directors on patient care issues, new policies, and technology. Keeps staff informed of changes and resolves escalated issues. Recommends internal policies and procedures for quality improvement within the practice(s). May serves as a resource to staff for instructing patients on chronic diseases and self-care management, and with diagnostic and therapeutic procedures and treatments.

• Participates in the development and implementation of administrative processes and workflows and routinely informs staff of the latest departmental policies and SOPs.
• Remains knowledgeable of all policies related to clinical research conduct and clinical regulatory issues.
• Educates staff on updated regulations (FDA, State, and Institution) and departmental policies.
• Informs and educates staff of institutional policies and procedures.
• Ensures staff involvement in unit specific performance and quality improvement activities and goals.
• Leads performance and quality improvement projects as required.
• Other duties as assigned
  

5

Participates in the performance of routine audits, accreditation, and licensing inspection readiness activities. Monitors services provided by support departments and collaborates to improve utilization and efficiency.

• Performs audits based on UCSF and ZSFGH institutional requirements and unit specific audits.
• Attends institutional policy and management meetings to ensure units remain compliant.
• Ensures units meet Joint Commission and Magnet standards and requirements.
• Participates in Joint Commission and Magnet readiness activities and meets with surveyors when required.
• Reviews research billing statements for accuracy and completeness and works with CTSI finance and study teams to address invoicing discrepancies.
• Understands programmatic financial goals, articulates to staff if required.
• Educates staff on implementation of cost- containment strategies.
• Reviews, analyzes, tracks and reports on required unit data and performs audits when indicated.
• Other duties as assigned.

5

Promotes a climate of effective teamwork, communication, and collaboration. Communicates regularly with management on practice activities and on pertinent operational or human resources issues.

• Fosters teamwork, collaboration, and flexibility; and demonstrates the ability to involve others in decision-making and problem solving.
• Promotes a supportive work environment for both CRS staff and study teams.
• Creates a unit environment that promotes clear and open communication and sharing of ideas.
• Develops and implements oral and written tools for effective communication and if required, serves as a mentor to staff regarding effective communication.
• Communicates key information (policies, regulations, etc.) from committee meetings and/or groups to CRS staff and leadership.
• Educates staff on department specific and institutional policies and procedures.
• Holds regular departmental meetings which includes predetermined agenda items and written minutes.
• Utilizes chain of command to communicate operational issues manner.

5

Encourages and assists staff in meeting professional goals using standard practice evaluation tools to identify areas for growth. Consults with clinical leaders and educators on developing, implementing, and evaluating strategies for performance improvement.

• Encourages and assists staff in identifying professional development goals.
• Serves as mentor to staff and works with Director of Nursing and Assistant Director of Nursing in supporting staff professional development.
• Develops and implements strategies for performance improvement.
• Participates in CTSI staff engagement committees.

100