Senior Master Production Scheduler & Super User

The Senior Master Production Scheduler & Super User is the highest-level individual contributor in production scheduling, serving as both an expert scheduler and the primary system subject matter expert for S/4HANA, PP/DS, and IBP at the site level. This role translates IBP aggregate plans into detailed, executable production schedules while ensuring system optimization, data integrity, and process adherence. As the Super User, this position provides technical support, training, and mentoring to junior schedulers, acts as the liaison with IT and the Center of Excellence (CoE), and drives continuous improvement of planning systems and processes.

This is the most senior site-level scheduling role requiring deep technical expertise in SAP systems (S/4HANA, PP/DS), strong understanding of manufacturing operations, and leadership in system optimization.

Responsibilities:

A. Master Production Scheduling (60%)

• Detailed Production Planning: Translate IBP aggregate plans into detailed, feasible production schedules in S/4HANA, considering capacity constraints, material availability, production wheels, and operational priorities
• PP/DS Optimization: Utilize PP/DS (Production Planning and Detailed Scheduling) for finite capacity scheduling, sequencing optimization, and constraint-based planning
• Exception Management: Monitor and resolve planning exceptions, material shortages, and capacity conflicts in ERP systems
• Operational Alignment: Work closely with Manufacturing, Quality, Maintenance, and Production Coordinators to ensure schedules are executable and aligned with plant capabilities
• Schedule Optimization: Balance competing priorities (service levels, inventory targets, production efficiency) to create optimal schedules
• Cross-Functional Collaboration: Liaise with Network Planners, Raw Materials Planners, and Production Coordinators to ensure seamless plan execution

B. System Super User & Technical Expert (30%)

• System Expertise: Serve as the site-level subject matter expert for S/4HANA PP, PP/DS, and IBP integration
• Master Data Ownership: Maintain and optimize production planning master data including production wheels, PIRs (Planned Independent Requirements), routing updates, shift patterns, and capacity models in collaboration with the CoE
• STO Management: Ensure Stock Transfer Orders (STOs) are accurate and aligned with network transfer plans
• System Testing & Validation: Participate in system testing for new features, updates, and enhancements; validate planning logic and system behavior
• Issue Resolution: Troubleshoot complex system issues, work with IT and the CoE to resolve technical problems, and implement workarounds when needed
• Process Documentation: Develop and maintain work instructions, standard operating procedures (SOPs), and best practices for production scheduling

C. Training, Mentoring & Continuous Improvement (10%)

• Training & Development: Train and mentor Master Production Schedulers and Production Coordinators on system functionality, planning processes, and best practices
• Knowledge Sharing: Lead knowledge-sharing sessions, document lessons learned, and promote best practices across the site and network
• Continuous Improvement: Identify and implement opportunities to improve planning accuracy, system performance, and process efficiency
• S&OP Support: Provide inputs for site S&OP meetings, including capacity assessments, production constraints, and execution performance
• Change Management: Support organizational change initiatives related to new systems, processes, or operational improvements

Essential Functions of the Role**:

• Technical Leadership: Recognized expert who guides others on complex system and process issues
• Problem-Solving Excellence: Diagnoses root causes of complex system and process issues and implements effective solutions
• Execution Focus: Drives results and ensures schedules are achievable and executed effectively
• Training & Mentoring: Ability to coach and develop others effectively
• Collaboration: Works effectively across functions (IT, Operations, Global Planning, CoE)
• Communication: Strong ability to explain complex technical concepts to non-technical audiences
• Detail-oriented with high standards for data accuracy and process discipline
• Operates within Hollister's global standardized planning processes and SAP framework

Work Experience Requirements

• 8+ years of production planning and scheduling experience in a manufacturing environment
• 5+ years of hands-on SAP experience (S/4HANA PP required, PP/DS highly preferred)
• Demonstrated experience as a Super User or system expert in SAP planning modules
• Experience with IBP integration and understanding of aggregate-to-detailed planning flow
• Medical device or regulated manufacturing environment strongly preferred
• Experience mentoring or training junior planners/schedulers

Education Requirements

• Bachelor's degree in Supply Chain Management, Business, Engineering, Operations Management, or related field required
• APICS CPIM certification preferred

Specialized Skills/Technical Knowledge:

• Expert SAP knowledge: Deep expertise in S/4HANA PP, PP/DS configuration, master data, and planning logic
• Strong understanding of production planning concepts: MRP, capacity planning, lot sizing, production wheels, lead time management
• Advanced Excel skills and experience with data analysis tools
• Familiarity with manufacturing execution systems (MES) and how they interface with ERP
• Knowledge of IBP and its integration with S/4HANA
• Knowledge of production planning concepts: capacity planning, lot sizing, production wheels, lead times

Local Specifications (English and Local Language):

• English required, plus local language preferred