Office Service Coordinator-2

Position Overview

The Office Services Coordinator is responsible for maintaining the daily operations of coffee services and kitchen supplies at Echo Global Logistics. This role requires a customer-first attitude, ensuring an exceptional experience for all employees and guests by delivering excellent customer service, maintaining a clean and well-stocked environment, and adhering to Echo's operational policies and procedures. The ideal candidate will have strong communication skills, a calm demeanor under pressure, and the ability to manage multiple tasks efficiently.

Job Duties & Responsibilities

Operational Excellence

• Follow Echo's operational policies, promoting the company's culture, values, and mission.
• Maintain punctual attendance and a calm demeanor during high-volume periods to ensure smooth coffee services.

Customer Service

• Provide exceptional customer service with a customer-first attitude.
• Create and process replacement badges, and handle transactions for badges, postage stamps, and specialty coffee drinks using the POS system.
• Share timely updates about cafe services, menu offerings, and promotions through Viva Engage.

Coffee & Kitchen Management

• Stock and maintain coffee stations, kitchenettes, and cafeterias with necessary supplies.
• Clean coffee bar equipment and run Eversys cleaning cycle daily.
• Deep clean Eversys and Marco machines weekly.
• Create and document drink recipes for specialty coffee offerings to maintain consistency and quality.

Reception Coverage

• Be present at the first-floor reception desk on Mondays and Fridays.
• Cover breaks and PTO at the front desk on Tuesday, Wednesday, and Thursday.
• Greet people, notify employees of guest arrivals, direct food deliveries and vendors, and stock any necessary supplies.

Inventory & Equipment

• Maintain inventory, place orders, and receive deliveries for coffee and kitchen supplies.
• Contact providers for machine maintenance and ensure all equipment is in working order.
• Keep supply storage areas clean and organized.

Collaboration

• Communicate with the Facilities team about workload and operational issues to ensure seamless service.
• Be cross-trained on facilities tasks, including receiving and distributing packages, entering service tickets for janitorial and maintenance issues, and assisting with setting up and breaking down for special events. While these are not primary responsibilities of the Office Services Coordinator role, you may occasionally assist the Facilities team during busy periods or to cover PTO.
• Perform other operational, administrative, and project-related duties as assigned, consistent with the needs of the business.

Required Qualifications

• High school graduate or equivalent. College degree preferred or equivalent work experience.
• Strong customer service skills with the ability to maintain a calm and professional demeanor in busy environments.
• Effective communication skills and ability to work collaboratively with the Facilities team.
• Ability to follow health and safety guidelines.
• Experience in a similar role or a fast-paced service environment is a plus.

Work environment/physical demands summary

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear. As well, the job requires physical activity such as lifting, moving, and installing coffee and office supplies and equipment. You need to be able to stand for prolonged periods of time and walk long distances. We are committed to providing reasonable accommodations for qualified individuals with disabilities who can perform the essential functions of the job with or without assistance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.