Loan File Servicing Associate - Loan Servicing

SUMMARY:

Responsible for accurately and promptly posting loan payments. Monitors for completed loan files, both physical and imaged. Prepares release documents based on collateral type on paid in full loans.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Processes and posts all loan payments and payoffs received through mail accurately and timely to the correct accounts, to include Chapter 13 payments on loans in bankruptcy

Provides payoff quotes on all loan types, both verbally and in writing, to internal and external customers

Processes and posts incoming wires as payoff or payment transactions accurately and timely to the correct accounts

Understands and completes total loss claims/letters of guarantee

Monitors receipt of documents required to be retained from new loan files and ensures proper retention and filing.

Learns and understands loan documentation, particularly security and collateral documents

Processes paid loan documents to include releases for deeds of trust/mortgages, vehicles, and deposit accounts, refund checks and paid loan letters to customers in accordance to procedures

Indexes all work completed to corresponding loan file

Ensures accurate and timely processing of loan payment posting, paid loan processing and new loan file completion.

Collaborates with peers and leaders effectively.

Demonstrates a willingness to change processes and technological capabilities.

Learns new systems and processes in order to streamline and scale work.

Performs work within customer service level expectations and key vendor processing timelines.

Performs daily work as defined with accuracy.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.

Ability to interact effectively within team and with customers they service.

Demonstrated ability to manage priorities and meet critical deadlines as defined.

Strong organizational and prioritization skills.

Team player with a positive outlook.

Willingness to provide a level of service, which will clearly differentiate us from our competitors.

Ability to interact with outside customers when needed

Ability to provide superior service to internal departments

Ability to be collaborative with co-workers and employees.

Able to multi-task and function effectively under stressful conditions.

Ability to work in a team environment as well as independently.

Ability to perform detailed work.

Ability to maintain confidentiality.

Ability to handle workload pressure and deadlines.

Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.

Ability to learn various Banking Software programs.

High School Diploma or General Education Degree (GED) required.

Banking experience preferred.