Temporary Member Experience Assistant

About Us

We're in the business of people helping people and you can help us change lives just by working here. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be.
Work with us - and be part of something bigger than banking.

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, regardless of race, ethnicity, gender, and any other differences. We strive to celebrate the diversity of our employees, as they are part of the fabric of this great credit union.

Title of position: Temporary Member Experience Assistant

Position Type: Monday, Wednesday, Friday 9:00am-4:00pm

Compensation: $17.30 per hour.

Location: On site at our Corporate Headquarters located at 3301 Country Club Rd, Endwell, NY

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.

Responsibilities/duties:

• Support member and employee feedback efforts by organizing survey results, comments, and themes in spreadsheets and/or dashboards.
• Assist with documenting member journeys and pain points (e.g., mapping steps, capturing requirements, maintaining process notes).
• Help prepare meeting materials, agendas, notes, and follow-ups for cross-functional working sessions.
• Participate in basic research and benchmarking (e.g., competitor/industry experience practices) and summarize findings.
• Draft and format internal communications, job aids, or quick-reference guides as assigned.
• Maintain shared files and trackers to ensure information is accurate, organized, and easy to find.
• Provide general administrative and project support to the Member Experience team, including special projects.

Minimum Qualifications & Experience:

• Currently enrolled in, or recently completed, an associate or bachelor's program (e.g., Business, Marketing, Communications, Data Analytics, Psychology, Human-Centered Design, or related field).
• Strong written and verbal communication skills.
• Comfort with Microsoft Office (Excel, Word, PowerPoint); ability to learn new tools quickly.
• Attention to detail and ability to handle sensitive information with discretion.
• Ability to manage multiple tasks, meet deadlines, and work collaboratively.
• Adhere to all credit union policies, procedures, state and federal regulations and requirements.

We're more than banking. You can be, too. #ClaimYourSeat