Senior Catering Manager - Hilton Orrington

ESSENTIAL JOB FUNCTIONS
- Travel to meet with or call individual corporate clients by telephone to solicit annual, weekday and weekend business.
- Interview, train, resolve problems and provide open communication to newly hired catering associates when appropriate.
- Meet and greet clients, conduct property tours, and promote facilities and services.
- Answers client inquiries.
- Develop and conduct persuasive verbal sales presentations to prospective clients.
- Develop client menus, write contracts and letters, as well as organize all other arrangements as they relate to social and corporate events.
- Supervise and attend the overall set up and implementation of events and meetings.
- Communicate with relevant departments to ensure proper servicing of accounts.
- Prepare and present weekly and monthly Catering/Sales reports.

SKILLS AND ABILITIES
Extensive knowledge of Food and Beverage etiquette, guest relations and service standards.
Strong interpersonal skills to assess client needs, negotiate pricing and provide overall guest
satisfaction. Effectively deal with internal and external guests, some of whom will require high
levels of patience, tact and diplomacy. Presents a professional appearance and manner.

PERFORMANCE STANDARDS
Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest
experience is positive interaction with Crescent staff. It is essential that you remain professional at
all times, and that you treat all guests and associates with courtesy and respect, under all
circumstances. Every Crescent associate is a guest relations ambassador, every working minute of
every day.
Work Habits: In order to maintain a positive guest and associate experience, your work habits
should always meet and strive to exceed hotel standards for work procedures, dress, grooming,
punctuality and attendance. You should be adaptable to change in your work area and in hotel
procedures with a willingness to learn new skills and/or improve existing ones, have the ability to
solve routine problems that occur on the job and ask for help whenever you are not sure how to
do something.

SAFETY & SECURITY
The safety and security of our guests and associates is of utmost importance to Crescent. Every
Crescent associate should adhere to the hotel security policies and procedures, particularly
regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety
hazards and safety concerns.