Coffee Trainer | NYC

The Market Coffee Trainer is responsible for educating and instilling the values of deliciousness and beverage integrity in our baristas and top-tier wholesale accounts. They serve as a communal ambassador for La Colombe coffee products and are actively involved in the La Colombe culture and community.

The Market Coffee Trainer works collaboratively with La Colombe CafeTeamsto ensureconsistent beverage quality, exceptional customer experience, and operational excellence across all markets. This role is also responsible for providinggreat customer service to both internal and external customers, acting as a trusted partner and resource across teams and accounts.

In addition to technical coffee education, the Market Coffee Trainer supports and reinforces the cafe's mission and values, using education as a tool to drive memorable guest experiences and positive business results. Through hands-on training, coaching, and engagement, the trainer helps strengthen brand standards, elevate performance, and foster a culture of hospitality, collaboration, and continuous improvement.Market Coffee Trainers work as a function of the Operational Excellence team,owning andassistingin the creation of resources, policies, and procedures within all aspects of the cafeoperations.

Responsibilities

• Deliverhands-on, in-person training and coachingto baristas and top-tier wholesale accounts, reinforcing La Colombe standards ofdeliciousness, beverage integrity, and craft excellence.

• Lead practical, on-the-bar education including drink preparation, calibration, workflow, and service techniques.

• Serve as acommunal ambassadorfor La Colombe coffee products, culture, and community in both cafe and wholesale environments.

• Workside-by-side with Cafe Managers and Baristasin the region to ensure consistent beverage quality and exceptional customer experience across all markets.

• Coordinate with District & National Leadership on market level priorities.

• Provideexcellent customer serviceto internal teams and external partners through responsive support, relationship-building, and on-site engagement.

• Support and reinforce thecafe mission and valuesthrough hands-on education that drives memorable guest experiences and strong business results.

• Activelyparticipatein daily cafe operations when needed to model best practices, hospitality standards, and operational excellence.

• Ensure regularly cadenced Quality Control checks are both in place, and where necessary, steps to improve / rectify are included.

• Observe performance in real-time,identifyskill gaps, and deliver immediate, actionable feedback and follow-up coaching.

• Collaborate with leadership to continuously improve training programs, tools, and execution.

• Routinelyattends meetings with local leadership to ensure collaboration on operational rollouts.

• Uphold and promote brand standards, hospitality expectations, and operational best practicesat all times, being an exemplar of all practices.

• Support market level operations initiatives (events, public trainings, shoulder-to-shoulder work)

PEOPLE & CULTURE Communicate proactively, professionally, and positively with the teamand guests. Train baristas to lead the industry in standards of drink preparation, customerservice, consistency, cleanliness, and efficiency. Collaborate and coordinate with cafeleadership, other training team members as well as the wholesale team to assure efficient use of the designated training lab or training areas.Identifyand escalate any potentialissues relating to our baristas either to Cafe Management or Human Resources. Serve asan inspirational leader figuretoour cafe teams.

RETAIL OPERATIONS Assist in menu item launches as well as the opening of new cafes inthe market. Spend time onbarwith team members as needed/instructed. Utilize LaColombe protocolsintraining, follow-ups, and cafe visits. Work closely with theDistrictManager, Cafe Managers, and the National Manager of Training to promote La Colombecoffees within our retail locations. Carry out audits on all aspects of drink preparation andcustomer service at La Colombe Cafes. Collaborate with the technical department toachieve quality control from a technical perspective (calibration, water quality, TDSmeasurements, etc.) Collect and catalog data, reviewtrendsand report to ensureproper/consistent brewing across the market.