Coordinator of Operations

Support the Accreditation Process. Make an Impact.

Are you highly organized, detail-oriented, and motivated by keeping complex processes moving? Do you enjoy working with people, managing multiple priorities, and making sure the details are handled accurately and on time?

The ANSI National Accreditation Board (ANAB) is looking for a Coordinator of Operations to join our team in Fort Wayne, Indiana.

ANAB is the largest multi-disciplinary accreditation body in North America. We work with organizations around the world to assess and accredit conformity assessment bodies, helping ensure competence, consistency, and confidence in products, services, and processes. Our work supports government regulators, industry leaders, and organizations across a wide range of industries.

At ANAB, professionalism is valued, teamwork is essential, and our employees play an important role in delivering high-quality accreditation services to our clients and stakeholders.

About the Role

The Coordinator of Operations is an integral part of the accreditation process, coordinating activities among customers, assessors, and ANAB staff.

In this role, you will help ensure accreditation activities and assessment services are delivered accurately, efficiently, and in accordance with ANAB's documented processes and applicable requirements. You will manage multiple activities and deadlines, maintain accurate records, communicate with a variety of stakeholders, and provide support throughout the assessment and accreditation process.

This position is based in Fort Wayne, Indiana. Occasional overnight domestic travel may be required.

Key Responsibilities

• Coordinate the assessment process to ensure activities are completed accurately, efficiently, and in conformance with applicable requirements, including ISO/IEC 17011.

• Serve as a key point of contact throughout the assessment process, communicating with clients, assessors, assessment team members, decision-makers, and ANAB staff.

• Coordinate assessment activities, schedules, meetings, and related documentation.

• Process new conformity assessment body (CAB) application workflows and maintain associated records.

• When authorized, process approved accreditation application workflows.

• Maintain accurate and complete data and records associated with assessment and accreditation activities.

• Review and approve assessment team member invoices in accordance with established procedures.

• Where applicable, support the review of applications and the development of assessment teams.

• Schedule meetings and appointments, conduct research, and support projects and operational initiatives.

• Participate in Operations Unit meetings and contribute to continuous improvement efforts.

• Perform assigned responsibilities in accordance with Operations Unit and company-wide metrics.

• Participate in internal audits and external evaluations of ANAB by third parties.

• Support the resolution of internal management system findings, including opportunities for improvement and nonconformities, as applicable.

• Identify operational process issues and opportunities for improvement and assist in developing effective solutions.

• Perform other duties and responsibilities as assigned.

Essential Skills

Success in this role requires strong organizational skills, attention to detail, sound judgment, and the ability to work effectively with a variety of people.

• Organization & Time Management: Ability to manage multiple activities, deadlines, and priorities while maintaining accuracy and follow-through.

• Communication: Strong written, verbal, listening, and interpersonal skills, with the ability to communicate professionally and effectively with clients, assessors, volunteers, and colleagues.

• Customer Service: Demonstrated commitment to providing responsive, professional service and resolving questions or issues in a timely manner.

• Attention to Detail: Ability to carefully review information, maintain accurate records, and identify discrepancies or missing information.

• Problem-Solving: Ability to identify operational issues, evaluate options, and develop practical solutions.

• Adaptability: Comfortable embracing change, learning new processes, and adjusting priorities as business needs evolve.

• Professionalism & Integrity: Demonstrates sound judgment, discretion, respect, and integrity when working with clients, assessors, volunteers, and coworkers.

• Teamwork: Ability to collaborate effectively with colleagues and contribute positively to a team environment.

• Autonomy: Ability to work independently with reasonable oversight while knowing when to seek guidance or escalate an issue.

• Technology: Comfortable learning and working across multiple electronic business systems and software platforms.

Qualifications

• High school diploma or equivalent required.

• At least two years of relevant experience, such as business, customer service, administrative, or office experience.

• Strong organizational and administrative skills with exceptional attention to detail.

• Strong written and verbal communication skills.

• Demonstrated ability to prioritize and manage multiple tasks simultaneously.

• Strong customer service and problem-solving skills.

• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.

• Strong keyboarding and data-entry skills.

• Ability to learn and effectively use ANAB platforms and other electronic business systems.

• Ability to work professionally and effectively under pressure and meet established deadlines.

• Ability to maintain confidentiality and handle sensitive business information appropriately.

• Knowledge of accreditation, conformity assessment, quality systems, or related processes is a plus, but not required.

Compensation & Benefits

ANAB offers a competitive compensation and benefits package, including:

• 403(b) retirement plan with matching contributions

• Generous paid time off plan

• Comprehensive medical, dental, and life insurance options

• Additional optional benefits to support your well-being

Why Join ANAB?

At ANAB, your work directly contributes to the quality and integrity of accreditation services relied upon by organizations around the world.

This is an opportunity to build expertise in a specialized field while working alongside experienced professionals and developing a strong understanding of accreditation, conformity assessment, and quality systems.

If you are organized, dependable, detail-oriented, and enjoy being the person who keeps things moving, we want to hear from you. Join the ANSI National Accreditation Board and become part of a team where your work matters, your contributions are valued, and there is room to grow.

ANSI National Accreditation Board is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.