PeopleSoft Techno Functional Analyst Senior/Business Analyst Senior

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS
Department: IS&T Technology Enablement
FTE: 1.0 (80hours per pay period)
Shift(s): Days
Location: Remote (with occasional on-site visits based on business needs)

Purpose of this position: Under limited supervision, this position coordinates consultations with internal customers to analyze, design, develop and maintain the technical application systems to support business needs. Responsible for translating business requirements into technical system specifications for the application teams within the IS&T department. Consult with end users on how to effectively use functionality. Provide recommendations to management on process improvement, new processes tools and techniques or services. Provide on-going support to end users.

RESPONSIBILITIES

• Identifies and defines business, functional, and interface requirements
• Processes new service requests from the analysis and definition of customer requirements
• Constructs workflow charts and diagrams
• Troubleshoots production issues, provides system resolutions and recommendations for business process change
• Validates resource requirements, develop cost estimate models, and gain sign-off from stakeholders
• Communicates with internal IT providers of hardware, software, and network requirements
• Improves current systems by studying practices and designing modifications
• Prepares technical reports by collecting, analyzing, and summarizing information and trends
• Implements, tests, and deploys solutions to business problems
• Follows incident, change, and release management processes
• Manages projects by developing project plans and monitoring performance
• Responsible for supporting the analysis, configuration, maintenance, testing, training, and support for cloud and computer based corporate application system upgrades, new releases, optimization, and implementations for the organization
• Works with the business to develop and execute a roadmap that aligns with HHS' strategy and standards. This role will entail leading and fulfilling project management tasks for key projects
• Collaborates with business owners to analyze complex issues or pain points and generate options that will ultimately lead to planning, design, and implementation of solutions
• Translates business requirements into technical requirements and works with development teams to implement custom solutions within existing applications/architectures
• Develops test cases/scenarios
• Provides regular and/or off hour on call support as scheduled
• Performs other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

• 6 years' relevant experience
• Associates of Arts (AA) or Bachelor's degree

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• Ability to collaborate and bring teams together
• Experience developing technical/systems design specifications and building system solutions
• Experience executing risk mitigation plans
• Interpret vendor technical documentation as pertains to Hennepin HealthCare's environment/infrastructure
• Demonstrated ability to spearhead resolution of team related issues
• Functional knowledge of Supported Applications
• Project Management expertise
• Ability to assist with developing cost benefit analysis

Knowledge/Skills/Abilities:

• Advanced problem solving and analytical skills
• Expert verbal & written communication skills
• Ability to think strategically and demonstrate flexibility to adapt to changes in organizational or department priorities
• Demonstrated analytical, critical thinking, problem solving and conflict resolution skills
• Ability to multi-task and prioritize tasks
• Demonstrable proficiency in simultaneously managing multiple priorities and assignments
• Ability to explain or demonstrate technology in a manner suited to the audience
• Ability to provide customer focused service and communicate the value of proposed solutions
• Ability to communicate issue updates to stakeholders
• Ability to serve as subject matter expert for technical questions

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
• For a complete list of our benefits, please visit our career site on why you should work for us.