Clinical Call Representative (Part-Time)

Fortrea is hiring Part-Time Call Center Representatives to support the recruitment of volunteer participants for our Phase 1 healthy volunteer clinical research studies.

This is a great opportunity for someone with strong customer service and communication skills who is interested in healthcare, clinical research, or gaining experience within the pharmaceutical and clinical research industry.

As a Call Center Representative, you will be one of the first points of contact for potential study participants. You will help individuals understand available research opportunities, conduct initial phone screenings, and schedule qualified participants for screening appointments.

• First week: Full-time onsite training at our Dallas, TX or Daytona Beach, FL location.
• After training: The position becomes fully remote.
• This is a part-time position, with hours scheduled based on business and participant recruitment needs.
• Candidates should have flexibility to support varying schedules, which may include evenings and weekends.
• Pay rate: $18.00/hour.

• Handle inbound and outbound calls with individuals interested in participating in clinical research studies.
• Explain available study opportunities and communicate relevant study information.
• Conduct initial phone screenings using study-specific scripts and guidelines.
• Collect and accurately enter participant demographic and medical history information into computerized systems.
• Schedule potentially qualified participants for screening appointments.
• Confirm upcoming appointments and communicate next steps.
• Respond professionally to participant questions and inquiries.
• Coordinate with the screening team to ensure necessary participant information is available.
• Maintain a high level of accuracy, professionalism, confidentiality, and customer service.
• Identify opportunities to improve recruitment and participant communication processes.
• Perform other recruitment-related responsibilities as needed.

• High school diploma or equivalent required.
• 1-2 years of customer service, call center, or similar customer-facing experience preferred.
• Strong verbal and written communication skills.
• Comfortable speaking with people over the phone and following structured screening scripts.
• Strong computer skills and ability to learn new systems quickly.
• Excellent attention to detail and accuracy when entering information.
• Professional and customer-focused approach.
• Ability to work independently in a remote environment after completing training.
• Flexibility to work part-time hours based on business needs, including potential evenings and weekends.
• Healthcare or medical terminology knowledge is a plus, but not required.
• Bilingual English/Spanish skills are a plus, but not required.

This part-time opportunity can be a great entry point for someone interested in clinical research, healthcare, or the life sciences industry. You'll gain exposure to clinical research participant recruitment while developing valuable experience within Fortrea and supporting studies that contribute to the development of new medicines.

Important: Candidates must be available to attend the full first week of onsite training in either Dallas, TX or Daytona Beach, FL (preferred).

Following successful completion of training, the role will be fully remote.

Learn more about our EEO & Accommodations request here.