Clerical Assistant 2 (Bureau of Motor Vehicles)

As a Clerical Assistant 2 with the Department of Transportation, you will work directly with customers to process key registration and licensing requests. This position allows you to build confidence in handling forms, payments, and important regulations. You will support an office dedicated to accuracy and helpful service. Become part of a group that works to keep motor vehicle records reliable for everyone.

This position centers on assisting customers with motor vehicle and driver licensing applications while ensuring that all information is processed correctly and consistently. The role helps maintain accurate records and smooth daily operations.

As a Clerical Assistant 2, you will perform the following duties:

• Customer Service: Assist customers in person or by telephone with licensing and registration needs
• Credential Processing: Examine, verify, and issue driver license and registration documents
• Form Handling: Process bureau forms for replacements, corrections, renewals, and disability placards
• Record Research: Investigate discrepancies and retrieve documents to correct customer records
• Payment Review: Determine negotiability of checks and money orders and handle cash transactions
• Policy Compliance: Ensure proper fee waiver documentation and follow departmental guidelines

• Full-time employment, 40 hours per week.
• Work hours are 7:30am to 4:00pm, Monday-Friday, with a 30-minute lunch.
  • Possibility of voluntary or mandatory overtime.
  • May be required to work when a full day and/or partial-day office closing is authorized. To include but not limited to: early dismissals for inclement weather; the day before holidays and special holiday closings.
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $39,287 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

• You must be able to perform essential job functions.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.