Surgical Scheduler Coordinator

SUMMARY:

Functions as the Surgical Coordinator to Brown Health Urology with primary accountability to the Practice Manager and to the surgeons. Primary duty is scheduling and coordinating patients for surgical procedures, obtaining insurance authorizations and advising patients of surgical and financial requirements. Responsible for the management of surgeon's operative schedule to assure scheduling accuracy and patient readiness. Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

• Responsible for scheduling all surgical procedures, ensure completion of required paperwork and distributes applicable paperwork to internal and external parties to coordinate surgeries.
• Manages and maintains accuracy of Physician Outlook Calendar and in the eCW Out of Office encounters section to reflect scheduled surgeries.
• Reviews all preoperative and postoperative directions and coordinate the post-op visit appointment when applicable.
• Obtain all necessary authorizations for surgical procedures.
• Facilitate an in-patient admission from the office.
• Review with patients all insurance requirements including anticipated out of pocket costs.
• Place confirmation calls to patients prior to scheduled date of procedure.
• Review financial and clinical paperwork to assure completion before the scheduled procedure or surgery date. Submit patient clinical and financial information to facility
• Answer and triage telephone calls in a courteous manner and enter all messages into
• EMR
• Verify that all surgical cases are entered into the practice management system to ensure timely reimbursement
• Responsible for any other duties, which may be assigned, to facilitate the overall improvement in patient care as may be assigned by the Practice Manager.

EDUCATION:

• Graduate of an accredited secretarial school or college.

EXPERIENCE/SKILLS:

• Three to five years' experience in a medical office setting.
• Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services.
• Interpersonal skills necessary to deal effectively with patients, their representatives and other personnel/coworkers.
• Knowledge of ICD10 and CPT coding and third-party billing.
• Computer literate with thorough knowledge of Microsoft Office Suite specifically with calendar management in Outlook

SUPERVISORY RESPONSIBILITY:

• None

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: