Epic Application Manager - Cadence

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JOB SUMMARY:

The Epic Application Manager for the Cadence team leads the applications and workflows that connect patients with both in-person and virtual outpatient care across Johns Hopkins Medicine. The team's application portfolio includes Cadence, Referrals, Cheers CRM, and Hello World. The team also provides limited support for select Prelude and Welcome workflows in partnership with other front-end application teams. This portfolio supports scheduling visits and procedures, managing referrals, and facilitating patient outreach and communications, including automated appointment reminders and options to confirm or cancel appointments. The manager collaborates closely with other Health IT managers and application teams, Patient Access, Revenue Cycle, and clinical and operational leaders-including Chief Medical Information Officers and Access Physician Champions-to improve access to care and deliver coordinated solutions across applications.

The ideal candidate combines hands-on experience with Epic Cadence scheduling with an understanding of ambulatory operations and clinical workflows. Experience in ambulatory practice operations or supporting clinical applications such as EpicCare Ambulatory is particularly valuable. This manager leads a team of Application Analysts and Application Leads, fostering their technical expertise, professional growth, and leadership development through coaching, mentorship, and meaningful development opportunities. Success requires an adaptable leader who builds consensus across multiple physician groups and navigates complex organizational relationships to move priorities forward. The manager brings curiosity about emerging Epic capabilities and healthcare technology, translating new opportunities-including generative AI and predictive analytics-into practical improvements for patients and staff.

QUALIFICATIONS:

• Bachelor's degree in computer science, information technology, or a related field (Required)
• One year of relevant education may be substituted for one year of required work experience or one year of relevant professional-level work experience may be substituted for one year of required education.
• Minimum of 7 years of experience in an information technology, healthcare systems, or clinical environment, or in a formal leadership role, with direct or indirect supervision and mentorship responsibilities. Demonstrated experience managing projects, timelines, and budgets for an IT or clinical applications team. (Required)
• Required to complete and pass certification in assigned Epic application module(s) within 120 days of employment in this role. (Required)
• Hands-on technical experience configuring, supporting, and optimizing Epic Cadence scheduling workflows strongly preferred.
• Experience in ambulatory practice operations or supporting ambulatory clinical applications, such as EpicCare Ambulatory, preferred.
• Experience supporting Epic Referrals, Cheers CRM, or Hello World preferred; familiarity with Prelude and Welcome workflows is beneficial.
• Demonstrated ability to coach and develop Application Analysts and Application Leads with varying levels of experience, strengthening technical expertise, independent problem-solving, and professional growth.
• Demonstrated ability to collaborate with physician leaders, Patient Access, Revenue Cycle, other Health IT managers, and application teams to translate clinical and operational needs into coordinated solutions.
• Strong communication and relationship-building skills, including the ability to explain technical concepts to varied audiences, navigate competing priorities, and build consensus across organizational boundaries.
• Experience leading application improvements and organizational change in a complex healthcare environment, with the flexibility to adjust plans and sustain progress as priorities and timelines evolve.
• Ability to use data and performance measures to identify opportunities, establish priorities, and evaluate improvements in patient access and operational outcomes.
• Demonstrated commitment to continuous learning, with curiosity about emerging Epic capabilities and the ability to evaluate their practical value for patients and staff.
• Experience applying generative AI, predictive analytics, or automation to improve patient access, patient engagement, or operational outcomes preferred.
• Experience with contact center technologies and their integration with Epic or patient access workflows preferred.

Salary Range: Minimum 54.35/hour - Maximum 95.15/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.