Manager, Residential Education Case Management

• Primary point of contact for any CARE referrals routed to the Residential Education team.
• Manage and triage a caseload of ~400 referrals per semester including coordinating initial student outreach and intervention. Ensure that there is proper documentation of case management services.
• Provide one-on-one non-clinical counseling and guidance to students experiencing social, behavioral, or academic challenges. Guide students through challenges to help them feel confident in their choices to remain at the university, contributing to overall university retention goals.
• Motivate, direct, supervise, and evaluate 1-2 Residential Education Case Managers. Provide counsel and advice for outreach for other staff members as relevant.
• Create and facilitate training for the Residential Education staff in partnership with Student Outreach and Support.
• Build and maintain networks across the university in order to connect students to a range of supportive resources including academic advising, counseling, financial aid, health care, residential education staff, student success and Title IX.
• Identify emerging concerns, trends, and issues for current students and adjust CARE outreach based on student history and overarching campus culture shifts. This will also include compiling and reviewing data for the Residential Education team including compiling monthly, semester, and annual reports to assess effectiveness, campus outreach, and opportunities for improvement of outreach and promotion of the case management team within Residential Education.
• Serve as a member of the departmental leadership team and assist in the development of policies, priorities, and decision-making for the achievement of departmental goals and objectives.
• Provide guidance and congruence for front line staff around University, Division for Student Affairs, and departmental priorities, from the integration into policies, procedures, outcomes, and projects.
• Advise and develop university behavior policy and role model community standards in conjunction with campus partners.
• Provide response and support to families, students, and guests with elevated concerns about their residential experiences. Resolve issues at point of need, appropriately communicate and share to others including those who support its resolution and those impacted.
• Provide advising support for 1-3 student organizations.

• Demonstrated skill and/or experience in case management and/or crisis management is strongly recommended.
• Previous experience with managing and/or supervising full-time staff.
• Ability to communicate effectively with students, faculty, staff, and families.
• Demonstrated ability to work with diverse constituencies.
• Evidence of organizational understanding and an ability to work collaboratively.
• Experience in directing, organizing, and prioritizing workload to meet required deadlines and department objectives.
• Skill in preparing comprehensive and in-depth analysis of complex, sensitive, and multifaceted issues, particularly under tight time constraints.
• Superior written and verbal communication skills to effectively and professionally communicate using tact and diplomacy with internal and external campus community including international visitors.

How is pay for new employees determined at GW?

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.